Order Management Specialist

We’re rethinking homes for how people really live, and we’re looking for a Order Management Specialist to join our E-commerce team to help shape the future of living—one thoughtful detail at a time.

Success in this role means consistently delivering accurate and timely order management while leveraging Odoo and WMS to drive operational excellence and continuously improve logistics performance.

What you'll be doing

• Coordinating with 3PL on daily operations, managing KPI Expectations and maintain a close relationship.
• Monitor, supervise and execute order management system.
• Reduce Order Turn Time by monitoring scheduling platforms to ensure that orders are being scheduled and delivered as quickly as possible.
• Answer customer inquiries and facilitate order change requests.
• Monitor, report and improve logistics KPIs.
• Provide clear instruction and feedback to third party delivery partners regarding objective and subjective KPI.
• Provide direct input into the existing user tools and make recommendations for process.
• Perform other job-related duties and responsibilities as may be assigned to you from time to time by the Company and/or your supervisor or manager.

What you'll need to succeed

• Fluent English with excellent communication skills, both written and verbal.
• Proficient in Microsoft Office and Excel.
• Strong analytical skills
• Knowledge of ERP and e-commerce background is a plus.

Built for Real Life, Designed for What’s Next

• At Castlery, we’ve spent over a decade building a brand people love by designing furniture for real life — durable, beautiful, and made to keep up with change.
• Now, we’re focused on what’s next: scaling with care, crafting better experiences, and growing a team that’s as intentional as our design philosophy.
• If you believe that good homes create good lives, come build with us.