Business Process Analyst

Working Arrangement: on-site.

Language Requirements: Fluency in English (written and spoken).

We are seeking a Business Process Analyst to support the assessment, enhancement, and documentation of operational processes and governance frameworks. The role will focus on developing and improving process documentation within technology-driven environments. Experience in travel e-commerce, fintech, IT, or service-tech domains is preferred.

Key Requirements

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• Proven experience in business process analysis or similar roles.
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• Proven experience in developing and maintaining SOPs and SLAs .

• Domain background in travel e-commerce , fintech , IT , or digital service platforms .

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• Ability to analyze current workflows, identify improvement opportunities, and define optimized processes.

Preferred Qualifications

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• Previous experience in consulting or Big Four environments.

Other Qualifications

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• Bachelor’s degree in Information Technology, MIS, Business Administration , or a related field.
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• Strong analytical and organization skills with attention to detail.
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• Effective communication and stakeholder interaction skills.
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• Ability to work independently in a fast-paced or client-driven environment.

Key Responsibilities

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• Analyze and document business processes, identifying areas for standardization and efficiency improvement.
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• Develop, update, and maintain SOPs, SLAs, and related governance documentation.
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• Create process maps, workflow diagrams, and operational playbooks aligned with organizational standards.
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• Work cross-functionally with IT and business units to ensure correct process implementation.
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• Conduct process performance evaluations and support continuous improvement initiatives.

• Provide knowledge transfer and process training for relevant stakeholders.

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