Customer Success & Service Manager – Energiemanagement | JobSpring

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About The Role

Strategische Betreuung und Weiterentwicklung unserer Bestandskunden nach dem Go-Live
Durchführung von Review-Meetings sowie Analyse von Nutzung und Einsparpotenzialen
Erkennen und Begleiten von Up- und Cross-Selling-Potenzialen
Aufbau und Steuerung der Supportprozesse und Supportlevel 1–3
Fachliche Führung und Weiterentwicklung des Supportteams
Optimierung von Ticketsystem und Wissensdatenbank sowie enge Zusammenarbeit mit Produktmanagement, Entwicklung und Vertrieb

Homeoffice:
Umfang: Nach Vereinbarung

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