Front Desk Manager $45,000 Salaried

Key Responsibilities:

Assist leading the Front Office team, including all front desk agents and bell service staff
Help manage scheduling, training, and development of all staff members in the department
Meet with front office leadership on a scheduled basis to discuss current trends, opportunities for improvement, and upcoming changes
Respond to guest reviews, using the information to pinpoint consistent issues and improve overall operations
Act as Manager on Duty to take point on all guest concerns, issues, and opportunities while on shift.
Attend weekly Resume Meeting to prepare for incoming groups, ensuring all contracted client needs are executed and shared with the front office staff.
Work with accounting team to check Guest Ledger on a daily basis, ensuring all possible accounts receivables are collected from previous guests.

Qualifications:

High school diploma or equivalent
Bachelor’s or Associate’s degree in Hospitality or relevant field, or 3 years experience in hotel operations
Minimum 1 year of experience in guest services or front desk operations, preferably in a leadership role
Valid driver’s license
Strong leadership, communication, and conflict-resolution skills.
Proficiency in hotel management software (PMS) and Microsoft Office Suite. Experience with Opera Cloud, Amadeus Service Optimization, and Medallia a plus
Ability to multitask and remain calm under pressure.
Ability to lift, push, pull a minimum of 25 pounds
Ability to stand and/or walk for an extended period of time
Flexible schedule, including nights, weekends, and holidays.