IT Technical Analyst

• Build What Matters Most—Families, Futures, and Your Career
• Enjoy meaningful work while contributing to an organization that changes lives every day.

US Fertility

• , the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.
• Our team members choose to build their career home at US Fertility because of the
• hope we inspire in our patients

, the

lives we help bring into the world

, and the

culture of excellence we foster across our organization

. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

W

e have an immediate opening for an

IT Technical Analyst

• to join our team at US Fertility. This is a
• hybrid position
• that combines remote work with in-office support, requiring up to three days per week onsite within an assigned territory. The territory covers our

Rockville, Maryland

office and locations throughout

Northern Virginia

• and south to
• Fredericksburg, Virginia.

Schedule

Monday through Friday, from 7:00 AM to 4:00PM or 8:00 AM to 5:00 PM Eastern Time; Weekend rotation every 15 weeks

Travel

• Up to 25% to other US Fertility locations outside the primary territory, as needed
• This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

• At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than
• 200 highly respected physicians nationwide
• or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.
• In this role, the

IT Technical Analyst

will

Provide onsite and field technical support across US Fertility clinics and administrative offices, with regular travel to locations throughout Rockville, MD, Northern Virginia, and Fredericksburg, VA

Maintain proximity within a reasonable driving distance to the Rockville, MD hub and regional clinic locations to support timely onsite service

Troubleshoot and resolve escalated hardware, software, network, and system configuration issues

Support endpoint domain migrations, equipment replacements, and infrastructure maintenance

Provision, configure, deploy, and maintain laptops, desktops, mobile devices, peripherals, and clinical technology

Serve as the primary escalation point for complex Tier 1 service desk issues

Partner with MSP, infrastructure, systems engineering, and clinic teams to minimize technical and clinical downtime

Diagnose recurring technical issues and identify opportunities for process and system improvements

Maintain accurate ticket documentation and develop knowledge base resources for technical support

Provide clear, responsive technical support and onboarding assistance to physicians, clinical staff, and administrative personnel

Protect confidential company and user information while adhering to security standards and company policies

Maintain current technical knowledge and stay informed on industry technologies and best practices

Provide onsite support at additional locations as needed to support business operations

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include

Reside within commuting distance of the I-270/I-95 corridor, supporting clinic locations from Rockville, MD to Fredericksburg, VA

3 to 5 years of progressive experience in IT service desk, desktop support, or Tier 2 technical support; healthcare IT experience strongly preferred

Advanced troubleshooting skills with Windows 10/11 and Microsoft 365 applications

Experience managing users, groups, and permissions in Active Directory and Entra ID/Azure AD

Hands-on experience with Microsoft Intune, SCCM, or similar endpoint/MDM management tools

Working knowledge of TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic switch/router troubleshooting

Experience using IT service management platforms such as ServiceNow, Freshdesk, or Jira Service Management

Valid driver’s license, reliable transportation, and willingness to travel regularly to local and regional clinic locations

Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users

ITIL 4 Foundation, CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator

Experience working with third-party MSPs and familiarity with HIPAA requirements and healthcare clinical environments

More important than any single credential, however, is the

right person

. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer

• US Fertility is proud to provide a
• competitive, comprehensive benefits package
• designed to support our team members—professionally and personally—across all employment types.
• Full-Time Employees (30+ hours/week)
• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits

Fertility Discount Program

Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a

diverse workforce is essential

to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering

clinical, administrative, and operational career opportunities

at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact.

Take the next step in your career with US Fertility—and help shape the future of fertility care.