Family Resource Center Family Navigator

The FRC Family Navigator acts as the central point of contact for all community members who reach out to Akin Family Resource Centers and/or community access points. Provides assessment and navigation services to diverse communities to ensure families and children are connected to appropriate Akin programs and community resources This position supports families using the Family Resource Center Pathways Framework, a research and community-informed service delivery approach for providing family support services, to keep families together, improve family well-being, and create equity. Has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary, to perform related job duties and responsibilities.

ESSENTIAL FUNCTIONS

Provides intake and screens to determine eligibility for internal programs and identifies strengths and service needs for families within the community

Develops plans with families to meet families’ needs and assists families with goal planning to promote self-sufficiency and long-term stability

Provides appropriate family navigation, information, and referral

Coordinates with Akin programs and other community resource providers to connect families to relevant resources and actively networks with service providers to stay current on community resources

Attends community meetings, sits on community boards, and creates information sharing opportunities throughout the community

Designs family outreach plans and actively participates in the outreach to children and families for the organization’s service programs and family navigation

Maintains record of referrals and family navigation provided to track outcomes and support exchange of information between programs

Contributes to shared learning with the community of family navigators around the state

Assist with grant reports and monthly reports; maintains files and records and sends progress reports to supervisor

Support the implementation of FRC mobile

Performs other duties as assigned by supervisor

KNOWLEDGE, SKILLS, and ABILITIES

Ability to manage multiple families in need of services and ability to successfully connect families with appropriate agencies and service

Knowledge of Akin programs and services and understanding of community resources within the Family Resource Center service area

Excellent written and oral communication skills

Strong organizational and interpersonal skills

Basic working knowledge and experience with Microsoft Office Suite and excellent data entry skills

Able to develop working relationships and partnerships with community organizations and personnel

Ability to maintain confidential and sensitive information in a professional and ethical manner

Familiarity with or interest in the principles of accessibility, inclusion, and belonging; and experience working successfully with colleagues, clients, or communities from a variety of backgrounds.

Demonstrated openness to learning and contributing to an inclusive workplace environment.

WORKING ENVIRONMENT

This job may be performed in a variety of locations. The following list is representative of the work environment employees encounter while performing the essential functions of this job:

Moderate noise (i.e., business office with computers, printers, phones)

Varied lighting and temperatures depending on location

Moderate to frequent interruptions

Ability to work in a variety of workspaces including confined spaces

Ability to sit at a computer or vehicle for an extended period

Ability to stand for extended period on occasion

Extensive travel to various locations throughout the state

HYBRID WORK ARRANGEMENTS

Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs.

PHYSICAL DEMANDS

While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop, and kneel

Specific vision abilities required by this job include close vision requirements due to computer work

Occasionally able to lift up to 20lbs

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS

1 year experience in community and/or family service; Or, a combination of education and experience that demonstrates the required knowledge, skills, and abilities

One-step Mantoux TB skin test prior to start of employment, unless has written proof of a negative test within past 12 months. For those who have previously tested positive, documented proof of treatment from a doctor or a negative chest x-ray must be provided

A valid driver's license and a favorable driving record, with no more than three violations within the past three years

Access to a reliable, insured vehicle for work-related travel

PREFERRED QUALIFICATIONS

• Lived experience navigating family support systems/services
• Associates degree in family or social services, or a related field

Bilingual

SALARY RANGE AND BENEFITS

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.

The target starting pay for this position is $26.12 - $30.69 per hour, typically within the first half of these ranges. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.

The range above allows our employees room for growth during their tenure in the position.