Guest Experience Supervisor

Job Purpose and Function
Dash In, a Wills Group company,
operates
an
innovative concept focused on an elevated guest experience and high-quality food service and we are building out the Guest Experience (Front of House) team to execute and deliver an exceptional guest experience in a 24/7 retail environment.
The Guest Experience Supervisor is integral in supporting the Guest Experience Manager to ensure the day-to-day front of house operations run smoothly. Success in this role will include proven success
in
exhibit
ing
strong customer service and training of all Guest Experience staff.
At Dash In, we
are dedicated to providing
an elevated experience
to
all our guests. Our culture is built on the idea that we are all here to make a difference in the lives of the people around us. We focus on results and working with intense Integrity, a can-do attitude, creative spirit, and a “team collaboration” centered approach.
How
You’ll
Make an Impact
Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7
In this position,
you'll
ensure the Front of House
operates
smoothly and associates have the tools and resources needed to provide a Remarkable experience to guest in the store
Proactively approach guest,
assist
and answer any questions they have
Promptly respond to
assist
associates to meet guest needs quickly and efficiently
Monitor customer flow and
maintain
open registers as necessary to have a “no’’ wait experience
Is knowledgeable and supports the maintenance of Dash
In
Brand Standards that include
high levels
of guest engagement, a clean facility,
maintaining
a safe environment, and follows all Dash In operational guidelines
Effectively communicates with the Guest Experience Manager on needs including ordering and inventory needs
Completes work activities at the direction of the Guest Experience Manager and
General Manager or Sr. General Manager
Completing
additional
duties as assigned
What
We’re
Looking For
High School Diploma or equivalent (GED); alternatively, willingness to
complete
employer-paid GED
program
Minimum of 1 year in a supervisory or management position in a customer service or retail environment
Ability to multi-task and problem solve
Ability to use technology including POS software
Strong guest-focus with excellent people skills
This position requires the ability to perform the essential functions contained in this job description. Reasonable
accommodations
will be made for qualified individuals with disabilities.
Ideal candidates will also have:
Active
ServSafe
Certification a plus
Competencies:
Adapting and responding to change
Working with people
Delivering results and meeting customer expectations
Deciding and
initiating
action
Persuading and influencing
Schedule, Training, & Travel
A full-time employee may work up to
40 hours
per week, with occasional overtime approved to meet business demands. The primary location will be the Dash In store where the associate was hired. No offsite travel will be
required
. Training will be conducted
onsite
at the store where the employee is hired.
ADA Compliance
The Wills Group is committed to
providing
equal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we ensure that all qualified individuals are given the necessary accommodations to perform the essential functions of their roles.
We encourage open communication and collaboration to
identify
and implement reasonable accommodations that support the success of our employees while
maintaining
operational excellence. Reasonable accommodations can be discussed during the hiring process.
Why You Should Join Dash In
Dash In is more than a convenience store—
it’s
a community-focused brand on a mission to redefine convenience by elevating the experience. As part of the Wills Group family, Dash In serves customers at more than 55 locations across Delaware, Maryland, and Virginia. We combine high-quality food, fuel, and retail services to create a one-stop destination for our guests, where freshly prepared food, top-tier customer service, and a commitment to cleanliness and innovation
come
standard.
We are proud to be Great Place to Work Certified™ and recognized as one of Fortune’s Best Workplaces in Retail™, reflecting our dedication to creating an exceptional environment for both team members and guests. At Dash In, we believe in responsible leadership, giving back to our communities, and fostering an adventurous spirit in everything we do.
Benefits and Perks
Embark on a rewarding journey where your growth, future, and well-being take center stage! As a certified Great Place to Work™,
Dash In
understands today's professionals desire meaningful careers with a culture
that's
as authentic as possible. We pride ourselves in fostering an environment that supports your overall development.
Financial Well-being:
Employer 401(k) match (currently at 7%), health savings plan, and financial planning
.
Physical Well-being:
Comprehensive health, vision, and dental plans tailored to meet the needs of our people and their families, even their pets!
Paid Time Off:
Vacation, sick, personal, community engagement, and parental leave for new parents
.
Work/Life Balance:
Employee Assistance Program, travel
assistance
, family life planning.
Exclusive Discounts
: Enjoy discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.
Education and Development Opportunities:
100% tuition reimbursement to support our team’s education goals, robust development programs, and certificate program
assistance
(up to 100% employer-paid).
Competitive Salary:
Competitive pay matched to DC Metro area.
Wills Group does not accept unsolicited resumes from recruiters or employment agencies in response to the Wills Group careers page or a Wills Group social media post. Wills Group will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited resumes. Wills Group explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency.
Any unsolicited resumes, including those
submitted
to hiring managers, are
deemed
to be the property of Wills Group
.
Wills Group is an equal opportunity employer. Wills Group does not discriminate
on the basis of
race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran
status
or any other basis covered by
appropriate law
. All employment is decided based on qualifications, merit, and business
need
.