Operations Manager, Foundation

Salary Range: $92,000.00 - $133,000.00

Division

Washington Health Foundation

Job Title

Operations Manager, Foundation

Job Code

Position Summary

The Operations Manager, Foundation provides strategic and operational leadership for the Foundation’s back-end infrastructure, with primary responsibility for data integrity, fundraising operations, analytics, financial coordination, and compliance.

This role serves as the operational backbone of the Foundation—ensuring that systems, processes, and reporting enable frontline fundraising success. The Operations Manager oversees the use and optimization of the Foundation’s donor database (Blackbaud NXT), supports data-driven fundraising strategies, and ensures alignment with Finance on reconciliation and reporting.

This is the first role of its kind on the team and will be critical in building scalable systems, strengthening operational excellence, and positioning the Foundation for future growth and campaign readiness.

Statement of Accountability

Reports to

Executive Director, Foundation

Supervises: Development Officer

Qualifications

•

Education

•

Licensure

•

Work Experience

• •
• Skills/computer/ specific technical
• ·
• Other qualifications, miscellaneous
• Specify if qualifications are required or preferred

Education

• ·
• Bachelor’s Degree required

Licensure

• ·
• CFRE or similar certification preferred

Work Experience

• ·
• 5–7 years of nonprofit operations, development operations, or related experience required
• ·
• Experience in healthcare philanthropy or nonprofit fundraising preferred
• ·
• Experience supervising staff preferred

Skills / Computer / Technical

• ·
• Strong expertise in

Blackbaud

Raiser’s Edge NXT

• or similar CRM required
• ·
• Experience with data analytics, dashboards, and reporting tools
• ·
• Experience managing
• data integrations and vendors
• (marketing platforms, event management tools, wealth screening, grateful patient tools)
• ·
• Strong understanding of nonprofit financial processes, reconciliation and audit readiness
• ·
• Advanced Excel and data analysis skills

Other Qualifications

• ·
• Systems thinker with ability to design scalable processes
• ·
• High attention to detail and commitment to data integrity
• ·
• Ability to translate data into actionable fundraising insights
• ·
• Strong project management and cross-functional collaboration skills

Essential Job Responsibilities

Achieving Results

• Key Components: assess, plan, evaluate, demonstrate initiative, quality of work, productivity
• Lead and continuously improve the Foundation’s operational infrastructure, including gift processing, reporting, data governance, and documentation of standard operating procedures
• Oversee the accuracy and integrity of all donor, gift, and pledge data within Raiser’s Edge NXT
• Ensure timely and accurate gift entry, acknowledgments, pledge tracking, and reporting
• Develop and implement dashboards and reporting to support fundraising strategy, pipeline management, and campaign performance
• Partner with the Executive Director to improve fundraising efficiency, including cost-to-raise-a-dollar (CTRD) and operational effectiveness
• Support campaign readiness by ensuring systems, processes, and reporting infrastructure are scalable

Demonstrates Skill

• Key Components: competency, job knowledge, organizational skills, analytical skill,
• management of information, employee & patient safety
• Serve as system owner for Raiser’s Edge NXT, including configuration, reporting, data standards, and user support
• Translate data into actionable insights for frontline fundraisers, including donor segmentation, pipeline analysis, and forecasting
• Oversee development of donor lists, reports, and analytics for appeals, stewardship, and major gifts strategy
• Maintain high standards of data governance, including policies for data entry, segmentation, and reporting
• Provide training and guidance to staff on database use and data best practices

Planning & Coordinating

• Key Components: delegates, decision making, problem solving, management of resources
• Supervise Development Officer responsible for gift entry, audit readiness, check requests, and monthly financial reconciliation
• Coordinate with Finance to ensure accurate and timely reconciliation of gifts, pledges, and financial reports

Oversee integration and coordination of systems including

• Marketing/email platforms
• Wealth screening tools
• Grateful patient fundraising platforms
• Online giving systems
• Manage vendor relationships and ensure systems align with Foundation strategy and compliance requirements
• Develop and maintain operational workflows to support fundraising programs (major gifts, annual giving, events, grants)

Professionalism

Key Components: dependability, interpersonal skills, teamwork, patient first ethic, customer service, communication skills, punctuality/attendance, receptiveness to criticism, judgment, confidentiality

Maintain the highest standards of confidentiality related to donor information and financial data

Demonstrate a donor-first and patient-first ethic in all operational processes

Represent the Foundation professionally with internal and external partners

Foster a collaborative, service-oriented environment that supports frontline fundraising success

Improving the Organization

• Key Components: performance improvement, quality initiatives
• Lead continuous improvement initiatives to enhance operational efficiency and data quality
• Identify and address bottlenecks in fundraising operations and data workflows
• Implement systems thinking to align operations with long-term strategic goals
• Benchmark Foundation performance against industry standards and best practices
• Drive adoption of new tools, technologies, and automation to improve efficiency

Self-Development

• Key Components: maintain license/certification, education and training
• Maintain knowledge of best practices in fundraising operations, data analytics, general changes in tax law and nonprofit management
• Participate in relevant professional development opportunities
• Stay current on advancements in CRM systems, data tools, and healthcare philanthropy trends

Regulatory Compliance

• Key Components: JCAHO, Title 22, OIG, HIPAA, State/Federal laws, hospital policies
• Ensure compliance with IRS regulations, gift acceptance policies, and audit requirements
• Support audit readiness through proper documentation and internal controls
• Maintain knowledge of HIPAA considerations as they relate to grateful patient fundraising
• Ensure adherence to Hospital policies, Foundation bylaws, and applicable laws and regulations

Note

This role is a strategic investment in the Foundation’s infrastructure. By strengthening data integrity, analytics, and operational systems, the Operations Manager enables frontline fundraisers to focus on donor relationships, improves donor experience, reduces risk, and supports the long-term growth of philanthropic support for Washington Health.

P

repared by

Title

Date

Approved by

Title

Date

Personnel Office Review

Date

Revised Date

Physical Requirements

Job Code#

____

Job Title

• _Operations Manager, Foundation__
• 1.
• Physical Activities – General description
• .
• Show average time (0 – 8 hours) per workday.
• a.

Sitting

None/minimal (0-1)

Occasional (1-2)

Frequent (3-4)

Continuous (5+ Hrs)

b.

Walking

None/minimal (0-1)

Occasional (1-2)

Frequent (3-4)

Continuous (5+ Hrs)

c.

Standing

None/minimal (0-1)

Occasional (1-2)

Frequent (3-4)

Continuous (5+ Hrs)

d.

Bending

None/minimal (0-1)

Occasional (1-2)

Frequent (3-4)

Continuous (5+ Hrs)

• e.
• Squat, kneel,

None/minimal (0-1)

Occasional (1-2)

Frequent (3-4)

Continuous (5+ Hrs) crawl

• 2.
• Weight lifted / force exerted
• .

Show average time (0 – 8 hours) per workday

a.

0 -15 lbs. (light)

None/minimal (0-1)

Occasional (1-2)

Frequent (3-4)

Continuous (5+ Hrs)

b.

15 - 50 lbs. (med)

None/minimal (0-1)

Occasional (1-2)

Frequent (3-4)

Continuous (5+ Hrs)

c.

50 + lbs. (heavy)

None/minimal (0-1)

Occasional (1-2)

Frequent (3-4)

Continuous (5+ Hrs)

d.

Describe type of activity

Pushing/Pulling

Reaching above shoulder level

Lifting

• Carrying.
• e.

Details of heaviest item/activity

• 3.
• Repetitive use of hands
• .

Show average (0 – 8 hours) / workday

a.

Both hands

None/minimal (0-1)

Occasional (1-2)

Frequent (3-4)

Continuous (5+ Hrs)

b.

Dominant only

None/minimal (0-1)

Occasional (1-2)

Frequent (3-4)

Continuous (5+ Hrs))

c.

Dexterity

• Simple grasping
• Power grasping
• Fine manipulation.

Describe any special activity

• 4.
• Repetitive use of feet (other than walking/standing), i.e. foot control.
• Show average
• time (0 – 8 hours)

workday

a.

Right

Left

Both

None/minimal (0-1)

Occasional (1-2)

Frequent (3-4)

Continuous (5+ Hrs)

Describe any special activity

• 5.
• Vision requirements
• .
• a.

No Special Requirements

• b.
• Close Vision (clear vision at 20 inches/ less)
• c.
• Distance Vision (clear at 20 feet or more)
• d.
• Color Vision (ability to identify and distinguish colors)
• e.
• Peripheral Vision (ability to observe up/down or left/right while eyes are fixed on a given point)
• f.
• Depth Perception (three-dimensional vision; ability to judge distances and spatial relationships)

Describe any special vision requirement

• 6.
• Hearing requirements
• .
• a.

No Special Requirements

• b.
• Ability to hear alarms on equipment
• c.
• Ability to hear patient call
• d.
• Ability to hear communications/instructions from staff or public

Describe any special hearing requirement

7.

Work Environment

-

This job requires exposure to the following environmental conditions

• a.
• Blood or body fluids
• e.
• Toxic or caustic chemicals
• i.
• Electrical shock risk.
• b.
• Wet, humid conditions (non-weather)
• f.
• Outdoor weather conditions
• j.
• Risk of radiation
• c.
• Work near moving mechanical parts
• g.
• Extreme cold (non-weather)
• k.

Vibration

• d.
• Fumes or airborne particles
• h.
• Extreme heat (non-weather)
• l.

Noise level for work environment is

Very Quiet

Quiet

Moderate

Loud

Very Loud

Remember to update header & footer

Job Hazard Analysis

Department

Foundation____

Job Code #

____

Hazards Which May Be Encountered

Injury

Methods To Prevent Injuries

Lifting Objects/Patients

Back Injuries

Hernias

• Understand A&P of back, causes of back pain, preventive approaches, use of aids when lifting.
• Preventive measures when lifting and use aids when lifting.

Slip

/Trip/

Falls

Contusions, Sprains, Strains

• Avoid undue speed.
• Use handrails.
• Clean up spills immediately.

Fires & Natural Disasters

Burns & All Types of Injuries

• Recognize possible causes of fires.
• Smoking materials, faulty equipment.
• Employees should educate patients.
• Compressed gasses are flammable & under pressure so must be handled with care.
• Workers need to be familiar with disaster plans and know exit routes.

Electrical Hazards

Shocks & Burns

• Be aware of unsafe equipment and appliances.
• Attend electrical safety classes and seek assistance if any unsafe areas are noted.

Assaults

Minor Injury to Death

• Employees need to be cognizant to potential dangers to ensure safety.
• Awareness of existing security measures and defensive behavior can protect employee from assaults.

Needles & Sharps

Cuts, Punctures, Lacerations

• Sharps should be discarded in designated containers.
• Employees should exam & handle soiled linens & similar items as if they contained hazardous items.

Obstacles & Broken Objects

Abrasions, Contusions, and Lacerations

• Arrange furniture to allow free movement about the room.
• Keep doors & drawers closed when not in use.
• Clean/discard broken objects properly (i.e. broken glass should be swept up - not picked up with fingers).
• Possible Exposures to Infections Hepatitis/Tuberculosis/Cytomegalovirus/Varicella/AIDS/Herpes/Staph Infections, Lice/Scabies/Rubeola

Infection

• Use Infection Control procedures as defined in Infection Control manual.
• These include handwashing, protective clothing, knowing the risks.
• Label linens and wastes properly.
• Possible exposure to acids & other chemicals used within the hospital

Refer to MSDS's

• Employees should follow procedures as explained in their department Hazardous Material training and refer to MSDS's before using/handling any chemical.
• Follow procedures and do not use any chemical without proper labeling.

Hazards Which May Be Encountered

Injury

Methods To Prevent Injuries

Latex

• Dermatitis to death
• Alert supervisor if you feel that you are allergic to latex materials. Use non-latex gloves for sterile procedures.

Soaps, Detergents, Cleaning Solutions

Dermatitis

• Follow Departmental procedures.
• Protective clothing is available if Dept. is unable to substitute agents that do not cause dermatitis.

Ergonomic Problems

• Wide Variety of Musculoskeletal nervous disorders
• Body mechanics, positioning of equipment/furniture, and repetitive actions can cause employees to experience a variety of physical problems.
• Employees should follow safe body mechanics as described in hospital education.
• Employees are encouraged to seek assistance from their supervisor if they feel a task is causing them to experience physical problems.
• Work site evaluation may be indicated and this should be discussed with manager.

Possible Chemical Exposure

Refer to MSDS's

• Employees work with a variety of chemicals within the lab setting.
• Employees receive training upon hire and also are expected to review the Chemical Safety Plan yearly.
• Employees are expected to follow safe working procedures as instructed.
• Possible exposure to radiation

Sterility, Cancer, Shortened Life Expectancy

• When appropriate, employees should wear film badges (they are monitored routinely) and use lead aprons, gloves, or shields.
• Identify and appropriately manage radiation therapy patients and their secretions.

Possible Exposure to Chemotherapeutic Agents

Refer to MSDS's

• Employees involved in preparation or administration of chemotherapy drugs have potential for exposure.
• Employees must undergo training in their department and should follow procedures as directed.

Exposure to Video Display Terminals

• Eye strain & stress in addition to ergonomic complaints
• It is unknown if significant visual dysfunction results from long-term use of VDT's.
• Problems may be controlled with control of lighting and glare, the color contrast, and workers should have adequately corrected vision.
• Employees should seek assistance from their supervisor if they feel VDT is causing problems for them.