Service & Business Manager

At Zoom,

we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.

It is understood that the company’s success is directly related to the strength of the team and that starts with our

Service &

Business Development Manager

role. This hybrid position is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time.

This role will also have elements of a business development role - you'll go out and meet potential customers and build a relationship with them!

The ideal candidate is a born leader who has previous service management and/or related business development management experience and wants to grow into a larger role. We are looking for a team player, with a strong background in sales, who has the ability to motivate and encourage our technicians to become industry leaders.

The Service & Business Development Manager oversees the operations and ensures the smooth running of the Indianapolis office.

Service & Business Development Manager Responsibilities | WHAT YOU'LL BE DOING

The primary focus is selling Zoom as the provider of all the drain and sewer products and services

Find and create new sales leads from networking with our target audience.

Perform market and client research.

Dispatch technicians using Service Titan (CRM) to jobs throughout the day

Develop strategic plans for optimized productivity

Uphold standards of excellence

Develop, implement, and maintain budgetary and resource allocation plans

Recruit, onboard, and train high-performing employees to achieve sales,

profitability, market share, and business plan objectives

Provide guidance and feedback to help others strengthen specific knowledge/skill areas

Oversee employees, establish a highly motivated work environment, and create innovative approaches for improvement

Service & Business Development Manager Qualifications | WHAT YOU BRING

Minimum of 5 years experience as a service manager or business development manager

Strong decision-making capabilities

Above-average communication, collaboration, and delegation skills

Ability to motivate and lead people, and hold employees accountable

Proficient with various computer systems, experience with Service Titan preferred

Familiarity with computer applications, including G-Suite

Prior experience within a marketing and/or sales team preferred.

Drive to connect with people.

Confidence to make cold sales calls.

Understanding of social media best practices.

Excellent verbal & written communication.

Excellent time management skills.

Ability to adapt to changing situations.

Efficiency with multi-tasking and reporting.

Service & Business Development Manager Benefits | WHAT WE OFFER

Base plus bonus

Medical Benefits

Paid Sick Days / Holidays

Company Mobile Phone & Tablet

Recognition & Rewards

Positive Team Atmosphere

Career Advancement

Paid Time Off / Holidays

Company Gatherings

*Each location is independently owned and operated