Solutions Implementation Engineer

Streamline adoption and manage the technical onboarding of the customer project team, ensuring a great customer experience Conduct kick-off meetings to define goals, timelines and deliverables Proactive engagement maintaining regular communication to address concerns and provide insights for optimization Ensuring customer retention by fostering customer relationships and delivering ongoing value by analyzing data consumption, providing actionable insights and determining appropriate data package for their evolving business needs. Monitor customer health indicators, platform adoption, system utilization, and engagement levels to identify opportunities to improve customer outcomes and support subscription retention. Support early-stage technically complex sales calls for faster order intake Facilitate platform environment customization efforts presenting tailored sales demonstrations Support proof-of-value pilots through dashboard configuration, sensor connectivity, and data visualization activities. Enable the sales team to offer technically competitive “proof of value” pilots by leading customization efforts of dashboards, connected sensors and visualized data. Performs other ancillary duties as requested