Mobile Solutions Analyst

Job Purpose To ensure that targeted business benefits to be derived from the mobile solution are achieved and that correct technical integration between Sales Force and the solutions vendors are realised. Key Responsibilities Systems and Project Management Liaise in communications between (Third party), VTM, Vector IT and relative principals as well other service providers. Liaise with the Technical Systems Administrator to ensure that issues are resolved timeously. Provide feedback to all internal customers regarding systems. Assist in managing the communication process for changes; enhancements to the systems used. Responsible for procuring and managing all internal technical resources where and when required for the VTM department. Ensure that all relevant documentation is filled and updated accordingly. This would include report briefs to the third party as well as internally call cycle templates. Data Administration Maintain the general data in both Sales Force and Application Provider. Create and load questionnaires/audits in Application Provider. Load promotional calendars in Application Provider. Draw, analyse and interpret reports from Application Provider before reports are scheduled to be emailed to principal or internally regional managers and sales teams. Identifies Continuous Business Improvement opportunities within the business unit / business area. Implements enhancements as per business project’s function. Assist in improving and streamlining business processes and preparing business process documentation. Change Management, Training and Support Facilitate mobile user change management (FOCUS AREA) through appropriate communication channels. Co-ordinate the change management and training requirements with Application Provider Team as they provide training as part of their service. Facilitate mobile user involvement and system utilisation by identifying issues and finding solutions. Conduct trade visits to evaluate solution performance and user adoption in the field. Design and manage internal support programmes. Support managers’ information requirements whether it be staff training; specific report requirements or audit requirements. Promote system usage, benefits and returns within VTM (including management). Business Process Management Liaise with Application Provider consultants and Vector IT team to refine business processes. Design and implement business for principal requirements to ensure uniformity and clarity of requirements. Provide the associated change management support to internal customers VTM principals. Technical Insight and Expertise Manage the Network service provider. Manage internal networking and performance issues. Drive evolution of the mobile solution by reviewing best practice in local markets. Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements. Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s). Execute on small Business projects requiring IT systems implementation. Meet with relevant Business representatives to establish, understand and document detailed Business requirements to be met by the project. Compile and agree a scope definition document as well as functional specification document and ensure that full sign off is achieved prior to implementation. Assist with the calculation of the business case and return on investment with relevant Business users and stakeholders. Prepare the project plan by engaging all relevant parties. Plan for project-related hardware and software requirements by liaising on an on-going basis with the infrastructure team and external software supplier(s). Compile and store project documentation (including business process flow charts, technical specifications, end user training material and project plans). Ensure constant communication with developers and full testing of the solution and identify and resolve problems or constraints prior to user acceptance testing. Work in conjunction and communicate with the Business to implement the system. Report on realisation of the Business case and identified KPI’s. Provide post-implementation support to all end-users. Information and Data Management Ensure team members accurately and regularly capture data onto the information system to enable access to reliable data and reporting for trend analysis and decision making. Share relevant data with management teams to enable reliable business decision making. Identify opportunities for improving on systems / processes related to the system. Similarly highlight areas for concern and address with relevant managers. Administration Oversee filing and safeguarding of records within area of responsibility. Compile ad hoc spreadsheets when required. Compile ad hoc presentations when required. Process documents for inter-company charge outs. Team Coordination and Self-Management Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising and self-development. Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained. Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution. Support and drive the business core values. Key Relationships Internal District sales and Merchandising Managers. District Sales and Merchandising Agent. Merchandisers. External Brand department and all principal Customers. Mobile solutions service providers. External technical staff. Consultants.