Personal Lines Account Manager

Job TitlePersonal Lines Account ManagerLocationMason, MIOnsite, in-office five days per weekNo hybrid or remote optionEmployment TypeFull-time, W2 employeeCompensationBase salary dependent on qualifications and experienceExpected range: 55,000 to 65,000Compensation may exceed 65,000 for highly experienced candidatesScheduleMonday through Thursday: 8:15 AM to 5:00 PMFriday: 8:15 AM to 4:00 PMTravelNo travel requiredAbout the OpportunityThis is an opportunity to join an established, independent insurance agency serving the Mason and broader Michigan market for nearly 80 years. The agency operates with a nine-person team and provides both personal and commercial lines coverage.This position is open due to sustained service demand and backlog. The agency is experiencing increased service volume, endorsement processing delays, quoting strain, and phone coverage challenges. A strong hire directly impacts retention, responsiveness, and operational stability.This is not a sales-only role. This is a true servicing and account management position.Position OverviewThe Personal Lines Account Manager is responsible for day-to-day servicing of personal lines clients. This includes quoting, re-quoting, endorsements, payment processing, inbound call handling, and general account maintenance.The role requires hands-on daily use of Applied Epic. System proficiency is not optional.This position exists to: • Reduce service backlog • Improve endorsement turnaround • Support quoting responsiveness • Strengthen client retention • Relieve operational strain on ownership