Lead - Key Account Manager

Group Company: Suzlon Energy Limited Designation: Lead - Key Account Manager (Retail) Office Location: Ahmedabad Ahemdabad (Office), Surat Surat (Office) Position description: Description Primary Responsibilities: Provide inputs into budget per business plan and market forecasting Communicate targets to KAMs and review budget deviations Implementing and Ensuring VAS/VAPsales strategy and deliver targets Provide market intelligence and customer inputs into strategic BD plans Ensure achievement of VAS/VAP targets Provide feedback on current offerings to cross-functional teams (Technology, Engineering. ITConduct a skills gap analysis, Communicate findings with region to bridge gaps effectivelyManage customer site visits and send DPR to customers Ensure adherence to visitation plan Ensure resolution of customer complaints in coordination with Operations and Engineering Debrief and WTG Performance presentations with customers Communication about customer policies, generation and stoppage Execution, Generation and Deliver O and M agreements and payments CRM Portal awarenessCollection of statutory certificatesfrom customers SOA reconciliation Ensure collections as per the forecast and in line with the DSO policy Contract renewals before 60 days of expiry Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Bachelor's Degree, Master's Degree Field specialization: Degree: Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: Key Performance Indicators: Required Competencies: Required Knowledge: Required Skills: OMS systems knowledge, Technical documentation, SOP adherence, MIS reporting, Cross-functional coordination Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation: