Call Center Agent

Company Overview

Suffolk Bus Corp. (“SBC”) is a family-owned transportation company located in Ronkonkoma, NY. SBC provides transit and special-needs transportation services throughout Suffolk County. The Call Center Agent will work at our Transit headquarters in Ronkonkoma, NY and report directly to the Call Center Manager.

This is a part-time position (20 hours per week). The call center operates Monday–Saturday from 7:00 a.m. to 5:00 p.m. and Sunday from 8:00 a.m. to 4:30 p.m.

Salary Range

$19.25 per hour

Schedule

Part-time; varying shifts based on seniority

Benefits

Paid time off, 401(k), Life Insurance

Key Duties & Responsibilities

• Provide exceptional customer service by answering calls in a clear, concise, and friendly manner.
• Work collaboratively with colleagues to ensure smooth call center operations.
• Assist callers with bookings, cancellations, and trip verifications in accordance with ADA program policies and procedures.
• Remain sensitive to the needs of callers who may be visually impaired, hearing impaired, have cognitive challenges, or physical limitations.
• Resolve complex and multi-leg (round-trip) transportation requests.
• Demonstrate knowledge of Long Island, NY geography.
• Successfully complete periodic map testing throughout the year.
• Perform general office duties, including accurate data entry, as required.

Requirements & Qualifications

• Reliable transportation required.
• Ability to sit for prolonged periods of time.
• Strong command of the English language.
• Basic computer skills, including keyboarding.
• Flexible availability; operations run seven days a week.
• Ability to manage high call volumes while maintaining a professional and friendly demeanor.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality at all times.
• Strong interpersonal and communication skills.
• Physical presence at the work site is required.