Assistant Restaurant Manager

Assistant Restaurant Manager reporting to the General Manager for our location in the Wellington Green Commons.

Job Summary

• Under the direction of the General Manager, the Restaurant Manager supports the management
• team to ensure the execution of standards and the outcome of company goals within a TooJay’s
• restaurant. This position requires the ability to motivate and train team members to meet the
• Guest’s expectations.

Qualifications

• High school diploma and 1-2 years of experience in a restaurant or related field
• Current Manager Serve Safe Certification or ability to obtain it by end of training
• Must have and maintain a valid driver’s license and proof of insurance and a driving history
• acceptable to the company

Physical Requirements

• Flexible and long hours required at times. Managers are scheduled based on a 55 hour work
• week
• Medium work, exerting up to 50 pounds of force occasionally, and/or 30 pounds of force
• frequently or constantly to lift, carry, push, pull or otherwise move objects
• Able to stand during entire shift
• Capable to maneuver throughout the dining and kitchen area throughout the shift
• Able to operate all front and back office computer systems and all office, cleaning, cooking
• and food preparation equipment
• Able to reach overhead, bend below the waist, crouch, lift, stand, sit, twist and communicate
• Intentions

Knowledge/ Communication / Personality Requirements

• Clearly conveys information and ideas
• Evaluates situations and if necessary, accurately selects alternative courses
• Maintains composure and objectivity under pressure, Effective at active listening to
• understand and clarify concerns or issues raised by internal and external guests
• Shows initiative in job performance, including anticipating, preventing, identifying and
• solving problems as necessary
• Understands financial information and data
• Has the ability to plan and organize
• Understand and adheres to company policies and procedures

Job Responsibilities

• Manages the activities of the restaurant team; This includes candidate interviews, hiring, ongoing training and communication of performance standards to ensure complete job
• knowledge and skill development of team members
• Engages with Guests to create a personable and seamless experience. Uses all service related
• feedback to continually improve service levels, drive overall Guest satisfaction, increase
• return visits and reduce Guest complaints
• Meets restaurant financial objectives by forecasting requirements, controlling food cost,
• scheduling expenditures, analyzing variances and initiating corrective actions
• Partners with HR to ensure any termination of a team member is conducted with respect and
• dignity after proper documentation which has given that team member the opportunity to
• improve their behavior
• Teaches, coaches and mentors others to maintain high standards. Establishes credibility
• through competence, continuity and integrity
• Has full knowledge of company regulations, policies, procedures, standards and goals.
• Performs duties at any given time to ensure proper execution. Consistently displays drive,
• energy and operates with a sense of urgency during each shift
• Fosters open communication with management and team members
• Effectively provides performance feedback through coaching and timely reviews
• Conducts counseling sessions with team members using TooJay’s Problem/Solution Notice,
• focusing on facts and respecting the dignity of the team member
• Maintains cleanliness of the restaurant by inspecting and directing work actions of team
• members
• Ensures safety, sanitation and security guidelines are followed at all times and immediately
• resolves any items identified through daily operational plan and flow charts; completes any
• accident reports immediately and accurately; is responsive to any requests from Corporate
• Risk Management
• Communicates and enforces the priority of back door security
• Maintains ambiance by controlling lighting, music, temperature, marketing displays and
• cleanliness of small wares; ensures floors are clean, dry and free of debris throughout the
• shift and dining room is clean and in good condition
• Guarantees commitment to uniform and grooming standards for themselves and the team
• Conducts motivating pre-shift meetings are conducted each shift and aligns with daily
• operational plan and restaurant goals
• Contributes at weekly management directional. Participates at all staff meetings and
• facilitates departmental meetings when necessary
• Monitors productivity of team throughout the shift
• Reports to team members on financial results, guest feedback and controllable they impact
• Recognizes and makes adjustments in staffing based on changing business levels using
• labor matrix parameters
• Maximizes profitability by ensuring accurate execution of recipes, Par levels and POS checks
• Supports company initiatives by educating and training team members to achieve success
• Follows all cash handling, house account, deposit and credit card policies. Reconciles comps,
• voids, discounts and cash shortages and takes corrective action
• Communicates to the General Manager on the status of their shifts; including financial
• results, issues affecting guests or team members and individual achievements
• Checks email daily and reacts appropriately to requests from the corporate office
• Performs any other duties as requested by the Restaurant Support Center Team and/or
• General Manager