Maintenance Supervisor - Education

Our Company
Founded in 2020, Seven Retail is a House of Brands focused on making quality lifestyle services more accessible. With over 200 centers and growing, we operate across F&B, Education, Healthcare, and Lifestyle Services.
We are on a mission to make increasingly higher quality, premium lifestyle services accessible to everyone, helping people get more out of their paycheck so everybody can experience a higher standard of living.
Ready to take the next step in your career? Join us as a Facility Management Supervisor and discover what you can achieve at Seven Retail. Read on to learn more!
Your Day-to-Day
Ticketing Management
Manage and monitor maintenance tickets from creation to completion.
Ensure all tickets are properly documented, categorized, and updated in the system.
Monitor ticket aging and ensure timely resolution in accordance with agreed service levels.
Assignment Coordination
Coordinate work assignments between internal teams, field technicians, and external vendors.
Ensure proper resource allocation based on operational priorities and maintenance requirements.
Collaborate with cross-functional stakeholders to ensure smooth execution of maintenance activities.
SLA Monitoring
Monitor preventive and corrective maintenance activities to ensure compliance with established Service Level Agreements (SLA).
Identify delays, operational bottlenecks, and service risks, then coordinate corrective actions.
Track operational KPIs and continuously monitor maintenance performance.
Reporting & Dashboard
Develop and maintain operational dashboards and maintenance tracking reports.
Analyze maintenance data and provide regular reports on SLA performance, work progress, vendor performance, and operational KPIs.
Generate weekly and monthly reports with actionable insights and recommendations for process improvement.
Vendor Management
Coordinate with external vendors to ensure maintenance activities are completed according to quality standards and agreed timelines.
Monitor vendor performance, service quality, and SLA compliance.
Build effective working relationships with vendors to support operational excellence.
Who We’re Looking For
Bachelor's Degree (S1) in any major.
Minimum 3–5 years of experience in Maintenance Operations, Facility Management, or Field Operations.
Minimum 1–2 years of experience in a supervisory or coordinator role.
Experienced in managing multi-site operations, SLA monitoring, vendor coordination, and operational reporting.
Strong understanding of preventive and corrective maintenance processes.
Proficient in Microsoft Excel and/or Google Sheets, including Pivot Tables, dashboards, maintenance trackers, and reporting analysis.
Familiar with KPI monitoring, operational reporting, and data analysis.
Strong coordination, communication, and stakeholder management skills.
Excellent analytical thinking, problem-solving, and decision-making abilities.
Detail-oriented with strong time management, follow-up, and monitoring skills.
Demonstrated leadership capability with the ability to coordinate teams effectively.