LATAM - Senior Campaign Resolution

SENIOR CAMPAIGN RESOLUTION & OPERATIONS LEAD — Remote (LATAM)
Location: Remote (LATAM)
Type: Full-Time Contractor (starts with a 3-month trial period)
Pay: $1,200 USD/month during trial, up to $1,500 USD/month after trial
Top Requirements: Escalation management, complex B2B negotiation, executive autonomy, and process standardization
Language: English (CVs in English required)
ABOUT RUVIXX
At Ruvixx, we are on a mission to protect intellectual property on a global scale. We partner with leading software providers to drive compliance and anti-piracy campaigns, using data-driven insights to ensure fair play in the market.
WHY JOIN US
High-impact autonomy: Operate at a senior level without constant supervision, shaping a brand-new strategic pilot program from its inception.
Global exposure: Develop expertise in international business, data analytics, and strategic negotiation across multiple active campaigns.
Operational leadership: Act as the critical filter and resolution engine that directly relieves management workload.
Remote culture: Work from anywhere in LATAM alongside a resilient, dynamic, and forward-thinking team.

WHAT YOU'LL DO

Act as the ultimate resolution engine for highly complex or technically "burned" cases that initial engagement teams cannot unblock.
Take ownership of internal escalations to strategically offload operational workload from the management team.
Manage investigations and negotiate directly with business stakeholders, including key contacts in Brazil, to close compliance cases.
Analyze cross-campaign workflows to identify bottlenecks and implement global process cleanups.
Standardize internal escalation structures to bring consistency and functionality across the organization.
Shape and perfect the structure of this innovative pilot position as it scales.
WHAT YOU BRING
4+ years of experience in complex B2B negotiations, escalation management, or strategic dispute resolution.
Exceptional analytical and problem-solving skills to navigate and unblock stalled or technical cases.
High executive maturity and the ability to operate with superior autonomy under pressure.
Proven track record of standardizing processes and bringing structure to chaotic workflows.
Business-level English (written and spoken) with highly persuasive communication skills.
Bonus points for: Previous experience in compliance, anti-piracy, or intellectual property.
Ruvixx is an equal-opportunity employer. We hire based on merit, skill, and fit — and we welcome applicants from all backgrounds.