IT Systems Engineer (India Office)

As a Systems Engineer at

Red Cup IT

, you aren't just a "fixer"—you are a strategic consultant for our clients. You will serve as the final escalation point for complex technical issues and the primary architect for infrastructure projects. This role requires a blend of deep technical expertise in virtualization, cloud architecture, and networking, combined with the ability to manage multiple client environments simultaneously.

Key Responsibilities

Project Leadership

Design and execute high-level projects, including server migrations (Physical to Virtual), Microsoft 365/Azure migrations, and network overhauls.

Tier 3 Escalation

Act as the ultimate technical authority for the support team, resolving high-impact issues related to server crashes, core networking, and security breaches.

Infrastructure Management

Proactively maintain and optimize client environments using our RMM and PSA toolsets to ensure 99.9% uptime.

Standardization & Security

Implement and enforce security best practices (MFA, EDR, Backup verification) and technical standards across a diverse client base.

Documentation

Maintain impeccable records of client configurations, network diagrams, and procedural "runbooks" within our documentation platform.

Strategic Consulting

Assist account managers in "Technical Business Reviews" by identifying hardware lifecycles and recommending technology upgrades that align with client goals.

Technical Qualifications

Experience

5+ years in a Systems Admin or Engineer role (MSP experience highly preferred).

Cloud

Expert-level knowledge of

Microsoft 365

(Exchange Online, SharePoint, Intune) and

Azure

(VMs, VNETs, Azure AD/Entra ID).

Virtualization

Deep proficiency with

VMware ESXi

or

Microsoft Hyper-V

(clustering, SAN management).

Networking

Strong understanding of TCP/IP, DNS, DHCP, VLANs, and VPNs. Experience configuring business-class firewalls (e.g., Fortinet, SonicWall, or Cisco Meraki).

Backup/DR

Experience with enterprise backup solutions like

Veeam

, Datto, or Acronis.

Tools

Familiarity with RMM/PSA tools (e.g., ConnectWise, NinjaOne, HaloPSA).

Soft Skills & "MSP Fit"

The "Chameleon" Factor

Ability to switch gears between different client cultures and technical stacks rapidly.

Ownership

A "the buck stops here" mentality regarding technical problems.

Communication

Ability to explain a $20k SAN replacement to a non-technical CEO in terms of "business risk" rather than "gigabytes."