Commissions Officer - Brisbane

About the role

• This role plays a critical part in supporting the business objectives of delivering high
• quality service to our customers (Broker & Referral Partners). This is achieved through
• the accurate processing of payment data from a number of lenders to ensure that our customers receive their income accurately and on time.

Key responsibilities

1. Data entry to operating platforms & payment system:

• Daily upload & manipulation of commission payment files from Lenders
• Daily matching of Lender data to Broker data via the Broker customer relationship management system & operating platforms
• Weekly import to commission payment system of data
• Reconciliation of export from commission payment system

1. Commission cash reconciliation:

• Daily entry & monitoring of Lender deposits
• Reconciliation of Lender deposits to commission files
• Correct allocation to account receivable journals

1. Support of Broker & Referrer requirements:

Manage and respond to daily emails received through shared team mailboxes in relation to Broker and Referral inquiry whilst adhering to Loan Market service deliverables & company standards

Liaising with Lender partners in relation to their policies and customer payment inquiry

Processing of adjustments upon Broker & Referrer inquiry

1. Knowledge of Panel Lender Schedule:

Moderate level of understanding of Lender payment policy

To succeed in this role you will bring with you

2 yrs Customer Service experience

Working with customer relationship management systems

Accounts receivable exposure is preferred but not mandatory

Basic understanding of lending practices is desirable

Able to work in a shared open environment

Positive outlook

Organised, analytical and principled

Resilient to change

Able to multitask

Ability to “think outside the square”

Cultural fit with our core values of, We do what we say, Compassion for our Customers, Go further together, Hungry but Humble & Be curious think openly.

Enjoy following processes and a structured environment

Ability to challenge existing ways we do things and looks for opportunities to improve

Enjoys engaging and collaborating with others and is conscientious

Microsoft Office suite of programs, particularly excel

Exposure to Google Chrome for email and document management an advantage

Accurate data entry while maintaining a sense of urgency

Being accountable for your own results and the timely performance of tasks within the scope of the position

Initiative to work autonomously and to request additional tasks

Requirement to be able investigate in the instance of historical payment within payment system upon inquiry from our Brokers & Referrers

Ability to effectively communicate to customers (broker or referrer) via email and phone, identify their needs and respond in a professional manner that exceeds expectations

Working in an open office environment, there is requirement for a high level of interaction with the Agreements Team, Portfolio Maintenance Team & Business Analyst in relation to changes and operation within the payment systems

In addition communication with customers and other teams in the business by phone & email is a critical part of the role

Managing tasks and work to team priorities

Understand how individual tasks impact team goals and outputs