Director, Product Management – Verification & Authentication

Summary Authentication is shifting from static OTP delivery to adaptive, risk-aware orchestration. This role will lead that transition and define how Proximus Global competes in the next generation of trusted digital interactions. Responsibilities Market Customer Discovery: Engage directly with enterprise customers, developers, Sales, and GTM teams to identify authentication pain points, validate product direction, and translate market needs into scalable platform capabilities. Own Strategy: Define and execute a multi-year strategy for Verification Authentication across Verify API, MFA, Silent Verification, Push, Passwordless, and emerging authentication models. Future Vision: Anticipate market shifts (passkeys, device-bound credentials, telco signals, AI-driven fraud) and define where we invest next. People Leadership: Lead, coach, and develop a team of Product Managers; set clear priorities, raise the bar for product strategy and execution discipline, and build a culture of business ownership. Developer-First Products: Lead API and SDK strategy with a strong focus on developer adoption, integration speed, and scalable usage expansion. Fraud Experience Balance: Evolve authentication decisioning and step-ups to reduce fraud while minimizing customer friction. Business and Roadmap Ownership: Own the business performance of the Verification Authentication portfolio, including growth, margin, adoption, customer retention, and expansion. Build and prioritize a roadmap that balances revenue impact, platform resilience, and long-term innovation. Technical Leadership: Partner with Engineering and Data Science to integrate risk signals, ML models, and adaptive authentication capabilities. Measurement: Establish KPIs across fraud loss reduction, approval rates, step-up efficiency, developer activation, and margin contribution. Experimentation at Scale: Drive structured experimentation to improve fraud outcomes and developer experience. Executive Communication: Provide clear narratives on risk posture, customer impact, and commercial tradeoffs. Cross-Functional Leadership: Align Sales, Engineering, Fraud Ops, Legal, and GTM teams to deliver global, scalable solutions.