Sales Engineering Lead

Summary The Leader of the Global Sales Engineering team will lead a team to reach technical closure on all qualified opportunities and exceed the expectations of every customer, both external and internal by means of technical expertise. The role is critical in the pre-sales support, hardware sizing, technical bid-support, deployment of architecture and product sales training. The Leader steers teams for product demonstration, technical sales presentations, Proof of Concept qualifications at all levels, business requirement review. In addition, the role educates the market, answers system security questions, and customer on-boarding. This role will work closely with cross-functional teams—including Product Management, Sales, Marketing, Customer Success, and Engineering—to drive the successful sale to enterprise customers in achievement of growth targets, levering technical expertise and product knowledge. The ideal candidate is a seasoned professional with a strong understanding of the enterprise market and pre-sales support. They will be able to balance strategic steering with hands-on execution. The role will supervise and allocate pre-sales teams to biggest opportunities in line with our segmentation, learn from piloting and testing solutions with customers, and ensure winning complex bid management. Responsibilities Presales and Solution engineering •Collaborate with sales leadership to develop and execute effective technical sales strategies. •Lead solution engineering for custom configurations, including technical demos, proof-of-concept setups, and pilot programs to showcase fit and performance, steering sales organization toward most effective markets. •Proof of Concept include qualifications, preparation, and presenting the findings. •Assist in MOC chatbot builds and chat designs. •Lead hardware sizing, architecture deployment, responses to security questionnaires, and omnichannel flow design. •Partner with sales on complex bid management and bid support for (non-standard) technology solutions. •Support sales in closing technical deals on all qualified opportunities. Customer Engagement •Lead technical sales presentations and product demonstrations to potential customers. •Coordinate complex bid / RFP processes. •Identify relevant product experts for clients. •Address complex technical questions and concerns, providing clear and concise explanations. •Engage directly with customers to understand their business needs and technical requirements. •Recognized as the trusted technical advisor to current and prospective customers. Product Expertise •Develop a deep understanding of the company's product offerings and technology stack. •Conduct technical workshops, product demonstrations, and technical product presentations to communicate complex technical concepts to diverse audiences. •Stay updated on industry trends and emerging technologies to maintain a competitive edge. •Provide technical guidance and support to the sales team, enabling them to effectively articulate the value proposition and close deals with customers. •Provide product training to the sales organization. Cross-Functional Collaboration •Work closely with product management, engineering, sales, and marketing teams to ensure alignment on product positioning and successful product launches and customer adoption. •Collaborate with customer success to identify and address technical issues impacting customer satisfaction. •Partner with sales leadership to optimize sales processes and improve deal closure rates. Metrics Performance Tracking •Own process, evaluate and adapt when necessary. •Establish clear success metrics for product sales initiatives, including customer engagement and revenue growth. •Regularly track and report on the success to leadership, adjusting strategies as needed to ensure targets are met. •Continuously optimize based on performance data, customer feedback, and evolving business goals. Team Leadership •Build, develop, and lead a high-performing team. •Foster a culture of innovation, experimentation, and continuous learning. •Provide guidance and mentorship to team members.