Phone Collections Officer

The Phone Collections Officer will be responsible for contacting customers with overdue loan obligations, negotiating repayment arrangements, and ensuring timely recovery of outstanding balances while maintaining a positive customer experience. Key Responsibilities • Contact customers regarding overdue loan repayments • Negotiate repayment plans and follow up on payment commitments • Educate customers on available payment options • Maintain accurate records of customer interactions and payment status • Escalate difficult or unresolved cases as required • Respond professionally to customer inquiries and complaints Requirements • Previous experience in collections, customer service, call center, or loan recovery is an advantage • Strong communication and negotiation skills • Good record-keeping and attention to detail • Basic computer proficiency Salary • ₦100,000