Customer Support Agent (Igaming)

Our client, an important sports gaming house, is looking for a Customer Support Agent to join their team.
This is an onsite position.

Key Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
Direct unresolved requests and issues to internal departments and follow up to ensure resolution
Update our internal databases with information and record inquiries, comments and complaints
Enhance customer experience by gathering customer feedback and share with our Product teams

Requirements

Fluency in Portuguese
Fluency in English (verbal and written)
Experience as a Customer Support Agent or similar CS role is appreciated
Familiarity with our industry is a plus
Customer-oriented approach with excellent communication and problem-solving skills
Ability to multitask, prioritize, and manage time effectively
Computer literacy
Flexibility to work on shift rotation 24/7

Benefits

Our employees are our most important asset, and that's reflected in the way we treat our people!
We are proud to offer a variety of benefits to support our team, including:
A friendly and modern working environment
Career opportunities within a fast-paced environment
Competitive remuneration package
Outstanding health care medical plan
If you do not meet the search criteria, refrain from applying; there is no flexibility in face-to-face work and English level.