Ascendion - Senior L2 Support Engineer (HFM - Powershell)

About Company
Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, APAC, and Europe to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at <ascendion.com>.
Engineering to the Power of AI™, AAVA™, EngineeringAI, Engineering to Elevate Life™, DataAI, ExperienceAI, Platform EngineeringAI, Product EngineeringAI, Quality EngineeringAI, and GCCAI are trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.
Job Description
Job Title: Senior L2 Support Engineer – HFM (PowerShell / Azure)
Experience:
7+ Years
Location:
Gurgaon
Shift:
Rotational (11 AM – 3 AM IST
Role Overview
We are looking for a
Senior L2 Support Engineer
with strong expertise in
HFM (Hyperion Financial Management) installation and support
, along with hands-on experience in
PowerShell and Azure
. The candidate will be responsible for managing deployments, troubleshooting complex issues, and ensuring high availability of financial applications in a cloud environment.

Key Responsibilities

Handle
HFM installation, configuration, and upgrades
in enterprise environments
Provide
L2 support
for HFM applications and infrastructure-related issues
Troubleshoot complex
technical, application, and environment-related issues
Perform
root cause analysis (RCA)
and implement preventive solutions
Develop automation scripts using
PowerShell
Manage and support
Azure-based environments
(VMs, services, deployments)
Monitor system health and ensure
high availability and performance
Coordinate with
L1 support, DevOps, and infrastructure teams
Support
financial closing cycles (month-end/year-end)
Maintain documentation, SOPs, and deployment guides
Ensure adherence to
SLA, security, and compliance standards
Required Skills & Qualifications
7+ years of experience in
Application/Production Support or Infrastructure Support
Strong experience in
HFM installation and administration
Hands-on expertise in
PowerShell scripting
Experience working with
Microsoft Azure (cloud infrastructure)
Understanding of
financial systems and reporting workflows
Experience with
incident management tools
(ServiceNow, Jira, etc.)
Strong troubleshooting and analytical skills
Ability to work in
rotational shifts (11 AM – 3 AM IST)
Good communication and stakeholder management skills
Good to Have
Experience with
Oracle Hyperion suite
Exposure to
DevOps practices / CI-CD pipelines
Knowledge of
automation in cloud environments
Why Join Us?
Opportunity to work on
cloud-based enterprise financial systems
Exposure to
modern infrastructure and automation tools
Career growth in
cloud + financial tech ecosystem