Remote Support Specialist (Network, Systems & SharePoint) – L3

Remote Support Specialist (Network, Systems & Microsoft 365/SharePoint) – L2
Nexplay Consulting | IT Services for Hotels & Restaurants
Join Nexplay Consulting, a leading provider of IT solutions for the hospitality industry. We are seeking a
Remote Support Specialist (L2)
with hands-on experience in
network support, Windows systems, Microsoft 365, and SharePoint
to support client environments and assist with implementations and ongoing operations.

Responsibilities

Provide remote support for
network setup, configuration, and troubleshooting
(firewalls, switches, VLANs, IP addressing).
Assist with
firewall policy updates, VPN support, and network issue resolution
.
Perform routine
Windows Server administration tasks
(Active Directory, DNS, DHCP, Group Policy support).
Support
Microsoft 365 tenant administration
, including:
Microsoft Entra ID (Azure AD)
user and group management
Basic
identity and access management (IAM)
tasks (password resets, MFA support, access assignments)
Reviewing
sign-in logs, audit logs, and security alerts
for troubleshooting and escalation
Assisting with
conditional access policies
(under guidance)
Lead Microsoft SharePoint initiatives
, including:
Planning and architecture
of SharePoint environments
Implementation and migrations (on-prem / SharePoint Online)
Administration and ongoing management
Permissions, governance, and site structure
design
Provide support across the
Microsoft 365 ecosystem
(Teams, OneDrive, SharePoint integration).
Troubleshoot end-user issues and
escalate complex cases to L3 engineers when needed
.
Maintain clear, audit-ready documentation in
ticketing systems and RMM platforms
.
Follow standard procedures for
security, compliance, and access control
.

Requirements

2–4 years of IT support experience
, with exposure to networking and systems
Working knowledge of:
Firewalls and switching
(Fortinet, Cisco, Ruckus, Aruba, or similar)
Windows Server administration
Microsoft 365 tenant administration
, including:
Microsoft Entra ID (Azure AD)
MFA and user lifecycle management
Security log and alert review
Experience with
Microsoft SharePoint (Online and/or On-Prem)
, including:
Implementation and migrations
Administration and site management
Permissions and governance
Familiarity with:
Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
Identity and security best practices
Strong troubleshooting, communication, and documentation skills
Certifications such as
Network+, Security+, or Microsoft certifications
are a plus
Why Nexplay?
Fully remote, flexible work environment
Strong growth path to
L3 / Engineering roles
Hands-on experience across diverse client environments
Work with a team specialized in
hospitality IT operations