NetSEA-SG Telecom Engineering Technician III

Telecommunications Engineering Technician III
Clearance: U.S. Citizen with Secret clearance (minimum)
Location: Bluegrass Station, Lexington, KY (primary); travel to Ft Walton Beach, FL and Crestview, FL may be required
Position Summary:
The Telecommunications Engineering Technician III provides Tier 3 telecommunications support across the SOFSANet enterprise and associated sites. This senior-level role leads the design, analysis, and optimization of telecommunications networks, resolves complex infrastructure issues, and serves as the subject matter expert for enterprise telecommunications systems and equipment.

Key Responsibilities

Troubleshoot, implement, and provide Tier 3 telecommunications support across SOFSANet
Lead design and analysis of telecommunication networks
Create and maintain plans and drawings detailing the layout of routers, circuits, cables, switches, and other telecommunications equipment
Provide regular maintenance and ensure telecommunication devices function properly
Interact with contractor and Government staff, communicating complex technical issues clearly
Provide customer support for technical requests, process data to locate possible issues, and process voicemail and calling card requests
Configure and optimize telephone systems and services, voicemail, and PBX communication systems
Design, maintain, and assess current and future telecommunications systems and equipment
Detect, understand, and resolve complex network problems at the Tier 3 level
Ensure network connectivity for end users across all enterprise sites
Follow strict privacy regulations when reviewing telecommunication logs and accounts
Required Qualifications
At least 6 years of previous experience performing telecommunications engineering and support duties
In-depth knowledge of LAN/WAN networking, PBX systems, voicemail platforms, and telecommunications circuit design
Demonstrated ability to resolve complex telecommunications issues at the Tier 3 level
Experience supporting DoD or enterprise-scale telecommunications environments
Certification Requirements
DoD 8140 DCWF requirements for Network Operations Specialist (Work Role 441) — Intermediate Qualification Level
Travel
Minimal; primarily on-site at Lexington, KY
NetSEA Technologies, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.