Technical Support & Shipping Associate

Technical Support & Shipping Associate
Location:
Norcross, GA (On-site)
Department:
Operations / Technical Support
Reports to:
Director of Operations
About MyDoorView
At MyDoorView, we’re redefining property access solutions through cutting-edge video intercom and access control technology. We serve dealers, integrators, and property managers nationwide, helping them deliver secure, modern entry systems to their clients.
Join a fast-growing, team-driven environment where your contributions directly impact product quality, customer experience, and operational efficiency.
Position Summary
We are seeking a reliable and detail-oriented Technical Support & Shipping Associate to support both our operations and technical teams. This is a hands-on, in-office role responsible for fulfilling shipments, testing returned equipment (RMAs), and assisting with technical support tasks.
This position plays a critical role in ensuring devices are properly prepared, tested, and delivered while also supporting troubleshooting efforts to maintain system reliability for our customers.

Key Responsibilities

Shipping & Operations
Pick, pack, and fulfill outbound orders accurately and efficiently
Prepare and label shipments (UPS/FedEx) and manage daily shipping workflows
Maintain organized inventory and assist with stock management
Receive and process inbound shipments and returned equipment
RMA Testing & Device Handling
Test returned intercom panels and related hardware to diagnose issues
Document findings and coordinate with the technical team on next steps
Reconfigure, reset, and prepare devices for redeployment
Track RMA status and maintain accurate records
Technical Support Assistance
Assist the technical support team with basic troubleshooting and diagnostics
Help replicate reported issues in a controlled environment
Support device provisioning and setup as needed
Escalate complex issues to senior technical staff
General
Maintain a clean, organized workspace and lab environment
Support process improvements across operations and support workflows
Other duties as needed as the role evolves

Qualifications

1–3 years of experience in operations, technical support, or warehouse/shipping roles
Strong attention to detail and organizational skills
Comfortable working with hardware and basic networking concepts
Ability to follow technical instructions and troubleshoot methodically
Experience with shipping platforms (UPS, FedEx, etc.) preferred
Basic computer skills (Google Workspace, spreadsheets, etc.)
Ability to lift and move packages (up to ~40 lbs)
Reliable, punctual, and able to work on-site in Norcross, GA
Preferred (Not Required)
Experience with low-voltage systems, access control, or security products
Familiarity with Android-based devices or mobile device management (MDM)
Exposure to technical support ticketing systems
Why Join MyDoorView
Be part of a growing company in a high-demand industry
Direct impact on product quality and customer satisfaction
Opportunity to grow into technical or operations-focused roles
Collaborative, team-oriented environment