Visitor Assistant

• This position will monitor Museum Floor operations for the enjoyment, safety, and security of
• guests, to engage the guests in activities conduct demonstration activities to guests in the STEAM
• Lab, assist the Floor Staff Manager position by handling ticket sales if needed, notifying the
• Facility Manager of issues on layouts or with mechanical materials in the museum related to guest
• usage. The Floor Staff will also be asked to assist with school or senior field trip groups arriving
• at the museum, as well as birthday parties that may occur in the museum.

REPORTS TO

Director Education and Guest Services

DUTIES AND RESPONSIBILITIES

• Present a positive, professional image as an ambassador for the Museum
• Monitor the Museum Floor operations during business hours
• Assist and engage Guests and Volunteers present at the museum for field trips, birthday
• parties, or special events
• Have a working knowledge of all exhibits and be able instruct guests about exhibit
• operations and facilitate their interactions
• Handle all situations ensuring the safety of Museum guests and the security of Museum
• facilities, equipment and supplies
• To receive, organize and accompany field trip groups as assigned
• Provide tours and other programs as assigned
• Lead live appropriate programming for public audiences and field trips
• Keep the Museum, including the gift shop and outdoor park, free of trash and debris
• Conduct routine maintenance as appropriate in museum areas
• Perform other duties as assigned
• Follow all Museum policies and procedures

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands and work environment characteristics described here are representative
• of those that must be met by an employee to successfully perform the essential functions of this
• position. Reasonable accommodations may be made to enable individuals with disabilities to
• perform the essential functions.
• While performing the duties of this job, the employee is required to move independently within the
• museum office and spaces. The noise level in the work environment is usually low to moderate,
• however, it can be moderate to loud during peak periods. Evening and night work hours required
• as needed. The physical demands and work environment characteristics described here are
• representative of those that must be met by an employee to successfully perform the essential
• functions of this position. Reasonable accommodations may be made to enable individuals with
• disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to move independently within the
• museum office and spaces. Further, the employee is frequently required to stand; walk; use hands
• to handle or feel; and reach with hands and arms. The job requires long periods of walking and
• standing while working with museum patrons and colleagues. In addition to occasional kneeling,
• stooping, and crouching throughout the day. The employee must occasionally lift and/or move
• items over 50 pounds. The noise level in the work environment is usually low to moderate,
• however, it can be moderate to loud during peak periods. This role routinely uses standard
• museum and office equipment such as computers, phones, exhibit machinery, and
• printers/scanners.

TERMS OF EMPLOYMENT

• In accordance with the museum’s work-day schedule and current salary range as approved by
• the Board of Directors. Evening/night and weekend work hours required as needed. NOTE: The
• work week for this position is currently Monday – Friday; however scheduled work hours will be
• adjusted at times according to the needs and events of the department and museum. Participation
• in certain special events, evenings, weekends, and holidays will be necessary at times and/or
• mandatory.