Visitor Assistant

This position will monitor Museum Floor operations for the enjoyment, safety, and security of
guests, to engage the guests in activities conduct demonstration activities to guests in the STEAM
Lab, assist the Floor Staff Manager position by handling ticket sales if needed, notifying the
Facility Manager of issues on layouts or with mechanical materials in the museum related to guest
usage. The Floor Staff will also be asked to assist with school or senior field trip groups arriving
at the museum, as well as birthday parties that may occur in the museum.
REPORTS TO:
Director Education and Guest Services
DUTIES AND RESPONSIBILITIES:
Present a positive, professional image as an ambassador for the Museum
Monitor the Museum Floor operations during business hours
Assist and engage Guests and Volunteers present at the museum for field trips, birthday
parties, or special events
Have a working knowledge of all exhibits and be able instruct guests about exhibit
operations and facilitate their interactions
Handle all situations ensuring the safety of Museum guests and the security of Museum
facilities, equipment and supplies
To receive, organize and accompany field trip groups as assigned
Provide tours and other programs as assigned
Lead live appropriate programming for public audiences and field trips
Keep the Museum, including the gift shop and outdoor park, free of trash and debris
Conduct routine maintenance as appropriate in museum areas
Perform other duties as assigned
Follow all Museum policies and procedures
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative
of those that must be met by an employee to successfully perform the essential functions of this
position. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
While performing the duties of this job, the employee is required to move independently within the
museum office and spaces. The noise level in the work environment is usually low to moderate,
however, it can be moderate to loud during peak periods. Evening and night work hours required
as needed. The physical demands and work environment characteristics described here are
representative of those that must be met by an employee to successfully perform the essential
functions of this position. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to move independently within the
museum office and spaces. Further, the employee is frequently required to stand; walk; use hands
to handle or feel; and reach with hands and arms. The job requires long periods of walking and
standing while working with museum patrons and colleagues. In addition to occasional kneeling,
stooping, and crouching throughout the day. The employee must occasionally lift and/or move
items over 50 pounds. The noise level in the work environment is usually low to moderate,
however, it can be moderate to loud during peak periods. This role routinely uses standard
museum and office equipment such as computers, phones, exhibit machinery, and
printers/scanners.
TERMS OF EMPLOYMENT:
In accordance with the museum’s work-day schedule and current salary range as approved by
the Board of Directors. Evening/night and weekend work hours required as needed. NOTE: The
work week for this position is currently Monday – Friday; however scheduled work hours will be
adjusted at times according to the needs and events of the department and museum. Participation
in certain special events, evenings, weekends, and holidays will be necessary at times and/or
mandatory.