Server - Miami International Airport

Benefits: Medical, Dental, Vision, Life, 401K

• Paid: Vacation, Federal Holidays, Sick days, Birthday, Anniversary, Bereavement.
• Other benefits: Uniform, Mea Voucher, shoes yearly discount.
• looking for more great servers! - $12.82/HR. + TIPS

Role and Responsibilities

To serve guests food and beverages following the Brands core Steps of Service. Works in assigned restaurant location as determined by management.

Responsibilities

Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service

Greets guests warmly with a smile, making eye contact, checks for table setting completeness

Answers all guest questions or finds appropriate answers for guests

Communicates all daily food and drink specials to guests; Takes accurate food and beverage orders

Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item

Ability to accurately enter all orders into the point-of-sale system

Ensures guest satisfaction

Offers up-selling opportunities to all guests

Verifies ages of guests ordering alcoholic beverages; responsibly serves alcohol

Prepares hot and cold drinks and mixed non-alcoholic drinks as needed

Demonstrates appropriate wine service techniques when presenting tableside wine service

Anticipates your guests needs, including refilling drinks and replenishing flatware

Assists other servers as needed; is aware of and alerts other crewmembers of customers’ needs

Runs food as needed on an ongoing basis

Determines when guests have completed their meals and removes dirty dishes, flatware, and napkins

Prepares and presents itemized bill to guests; receives and processes payment by cash, credit card, or airline voucher

Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.

Assists kitchen staff as needed

Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments

Clean and preset tables for next customers

Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc.

Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines

Sweeps and mops as needed

Performs other duties and side-work as assigned

Qualifications

• Demonstrated pleasant attitude and energy to ensure great customer service
• Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
• Basic serving skills ability
• Must have working knowledge of the restaurant floor plan
• Demonstrated ability to learn food and beverage knowledge and participate in training as required
• Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training
• Ability to work under pressure and multi-task in a fast-paced environment
• Ability to accurately count money and make change
• Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns
• Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
• Ability to maintain a safe and clean restaurant for customers
• Ability to walk and stand for long durations
• Ability to do moderate to heavy lifting (25 lbs. or less)
• Knowledge and adherence to MCA policies and procedures
• Knowledge and adherence to all airport rules and regulations
• Commitment to service of customers, staff, co-workers, and management
• High integrity and honesty, Work Ethic, passion, and commitment
• Ability to work scheduled hours, including weekdays, weekends, and holidays
• Follow through and dependability
• Knowledge and commitment to safety and food sanitation