Host/Hostess - Miami International Airport

Benefits: Medical, Dental, Vision, Life, 401K

• Paid: Vacation, Federal Holidays, Sick days, Birthday, Anniversary, Bereavement.
• Other benefits: Uniform, Mea Voucher, shoes yearly discount.
• $18.00/hr.

Position Summary

To maintain outstanding customer service as per the Brands standards, welcomes guests and guides them through the restaurant to their table. Works in assigned restaurant location as determined by management.

Responsibilities

Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service

Stands at entrance and welcomes guests

Knows the menus and floor plans of the restaurant(s)

Shows guests to their tables and presents menus

Maintains balance with the workload of each server (seats every server section equally)

Maintains a clean and orderly host stand

Cleans menus and replaces damaged copies when needed

Aids servers when necessary (to help set tables, etc.)

Always maintains a pleasant and professional manner, including dress, speech, attitude, energy, etc.

Answers all guest questions or finds appropriate answers for guests

Communicates customer concerns and complaints to MOD

Performs duties with a smile and a positive attitude

Maintains display items in a clean and orderly fashion

Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers’ needs

Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.

Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments

Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc.

Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines

Sweeps and mops as needed

Performs other duties and side-work as assigned

Qualifications

• Demonstrated pleasant attitude and energy to ensure great customer service
• Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
• Demonstrated ability to learn food and beverage knowledge and participate in training as required
• Ability to work under pressure and multi-task in a fast-paced environment
• Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
• Ability to create a pleasant dining area for customers
• Ability to remain alert and maintain positive attitude during slow periods
• Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
• Ability to maintain a safe and clean restaurant for customers
• Ability to walk and stand for long durations
• Ability to do moderate to heavy lifting (25 lbs. or less)
• Knowledge and adherence to MCA policies and procedures
• Knowledge and adherence to all airport rules and regulations
• Commitment to service of customers, staff, co-workers, and management
• High integrity and honesty, Work Ethic, passion, and commitment
• Ability to work scheduled hours, including weekdays, weekends, and holidays
• Follow through and dependability
• Knowledge and commitment to safety and food sanitation