To-Go-Restaurant - Miami International Airport

Benefits: Medical, Dental, Vision, Life, 401K

• Paid: Vacation, Federal Holidays, Sick days, Birthday, Anniversary, Bereavement.
• Other benefits: Uniform, Mea Voucher, shoes yearly discount.
• $18.00/hr.

Position Summary

To maintain outstanding customer service as per the Brands standards, process sales quickly, accurately, and efficiently, to be comfortable with cash register operations and safeguard company assets. Works in assigned restaurant location as determined by management.

Responsibilities

Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge and all other aspects of customer service

Counts money in cash drawer at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Answers all guest questions or finds appropriate answers for guests

Bags all purchase for each customer

Performs duties of barista and food preparation as needed

Ability to accurately enter all orders into the point-of-sale system

Maintains display items in a clean and orderly fashion

Offers up-selling opportunities to all guests

Receives payment by cash, credit card or airline voucher

Issues all receipts and change due to customers

Compiles all credit card receipts, airline vouchers, and shift paperwork to turn in at the end of each shift

Adheres to MCA cash handling policy and procedures

Communicates customer refunds and complaints to MOD

Maintains clean and orderly check out areas

Maintains orderly appearance of register area and supplies stocked

Weighs items sold by weight to determine prices

Stocks shelves and other market areas as directed by MOD

Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers' needs

Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TV's, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc

Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments

Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, and Brand history, etc

Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines

Sweeps and mops as needed

Performs other duties and side-work as assigned

Qualifications

• Demonstrated pleasant attitude and energy to ensure great customer service
• Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
• Ability to process information/merchandise through register system
• Demonstrated ability to learn food and beverage knowledge and participate in training as required
• Ability to work under pressure and multi-task in a fast-paced environment
• Ability to accurately count money and make change
• Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
• Ability to complete all shift-end documentation
• Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
• Ability to maintain a safe and clean restaurant for customers
• Ability to walk and stand for long durations
• Ability to operate all equipment necessary to perform the job (i.e. register, coffee machine, espresso machine, toaster)
• Ability to do moderate to heavy lifting (25 lbs or less)
• Knowledge and adherence to MCA policies and procedures
• Knowledge and adherence to all airport rules and regulations
• Commitment to service of customers, staff, co-workers, and management
• High integrity and honesty, Work Ethic, passion, and commitment
• Ability to work scheduled hours, including weekdays, weekends, and holidays
• Follow through and dependability
• Knowledge and commitment to safety and food sanitation