Director of Front Office - Grand

The Director of Front Office must demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure Front Office staff including new hires, are trained to meet standards of each component. Empower department staff to deliver exceptional customer service. Meeting or exceeding budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel's operations plan. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce.