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Technical Support Senior Analyst - HIH - Evernorth

jobs.thecignagroup.com · Hyderabad, Telangāna, India

Technical Support / HelpdeskSenior LevelImported listingfull-timeabout 2 months ago

About The Role

We are looking for a Technical Support Senior Analyst to provide hands-on L2 production support for Evernorth Contact Centre applications, focusing on CAI IVR. You will monitor and resolve incidents, collaborate with cross-functional teams, and ensure service reliability. Ideal candidates have strong experience in application support and technical troubleshooting.

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