Service Advisor

Job Responsibilities Customer Relationship Development / Prospecting Make calls (by telephone or in person) to allocated customers to develop new relationships. Act as a first point of contact for resolving customer queries and complaints. Work Scheduling and Allocation Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done. Product/Service Information Provide advanced product/service information and respond to basic customer questions about the product/service. Customer Order Processing Record and process custom/special customer orders, often dealing with ambiguous delivery expectations. Resolving Customer Issues Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required. Administration Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems. Customer Relationship Management (CRM) Data Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities. Customer Needs Clarification Interview the customer, following a complex multilevel sales script, to clarify the customer's requirements, or assist in conducting interviews with potential customers, making detailed notes to collect client requirements. Renewals Provide exceptional service to customers to encourage continued use of the organization's products/services. Operational Compliance Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. About Scania Scania is one of the world's leading manufacturers of trucks, buses, and industrial and marine engines. Its products and services are sold in more than 100 countries, and the company employs over 59,000 people worldwide. Scania Hungária Kft. is the official importer of Scania products in Hungary. As a wholly owned subsidiary of Scania, the company operates seven branches across the country, providing vehicle sales and service activities. Scania Hungária Kft. is part of the Scania Central European Region, which includes Hungary, the Czech Republic, and Slovakia. The regional headquarters is located in Prague, Czech Republic.