FSQR Customer Value Systems & Compliance Manager

About the Role The Global Customer Quality Systems & Compliance Manager is responsible for leading customer-focused quality systems and compliance programs globally, ensuring alignment with internal quality standards, regulatory requirements, and customer expectations. Acting as a key link between customers and the global quality organization, this role drives compliance, performance, and continuous improvement while strengthening customer trust and business continuity. Key Responsibilities Include Own and maintain customer-facing quality systems and ensure alignment with the global QMS framework. Harmonize customer quality requirements across regions, products, and categories. Lead customer compliance programs, including audits, assessments, certifications, approvals, and corrective action management. Monitor customer-specific requirements and ensure timely resolution of compliance gaps. Define, track, and report customer quality KPIs, identifying trends, risks, and improvement opportunities. Drive continuous improvement initiatives to reduce complaints, improve audit performance, and strengthen compliance. Act as a key quality contact for customers and support the resolution of complaints, incidents, and escalations. Collaborate with cross-functional teams across Operations, R&D, Regulatory, Supply Chain, and Quality to ensure effective issue resolution. Establish governance and risk management processes for customer quality compliance across all regions. Support crisis management activities and contribute to global customer quality strategies and initiatives. Serve as a back-up to the Senior Director, Global Customer Quality as required. About You Bachelor's or Master's degree in Food Science, Food Technology, Quality Management, or a related discipline. Minimum 3 years' experience in quality, food safety, compliance, or a related field within a global organization. Strong knowledge of food safety and quality standards, QMS, audit management, risk management, and incident handling. Experience working with multinational customers and managing complex stakeholder relationships. Strong analytical mindset with the ability to use data and insights to drive performance improvements. Proven ability to influence and lead cross-functional teams without direct authority. Excellent problem-solving, communication, and stakeholder management skills. Fluent in English; an additional European language is an advantage. Occasional travel required.