Epic Training & Support Specialist - Vytal Health Partners (VHP)

Your Opportunity We are seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training, particularly during go-lives, upgrades, and optimization efforts. This role provides frontline support and training to end users, working closely with analyst and build teams to relay real-world feedback. What you will do Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiativesDeliver end-user training and workflow education for Epic applicationsShare feedback on workflow challenges observed during support and training sessions. Serve as a subject-matter resource for assigned Epic functionalityAssist with workflow testing, training environments, and end-user simulationsTroubleshoot moderately complex issues and determine appropriate resolution or escalationCreate and maintain training materials and support documentationSupport application upgrades and new functionality adoptionWhat will make you successful hereAssociates degree or Medical Assistance certification or equivalent experienceExperience providing Epic application support or training in a healthcare environmentStrong understanding of clinical or operational workflowsExcellent communication and presentation skillsAbility to work independently in a fast-paced, customer-facing environmentPreferred QualificationsExperience supporting Epic go-lives or large optimization effortsFormal or informal training or instructional experienceKey Skills & CompetenciesWorkflow observation and feedbackAdult learning and facilitationIntermediate Epic application knowledgeRelationship building with clinical stakeholdersProblem-solving and adaptabilityPerks/BenefitsCompetitive base compensationHealth benefits Please note at no time during our screening, interview, or selection process do we ask for additional personal information (beyond your resume) or account/financial information. We will also never ask for you to purchase anything; nor will we every interview you via text message. Any communication received from a Vytalize Health recruiter during your screening, interviewing, or selection process will come from an email ending in @vytalizehealth.com