Global IT Infrastructure Service Owner & Solution Architect

Sense the power of light The ams OSRAM Group is a global leader in innovative light and sensor solutions. With more than 110 years of industry experience, we combine engineering excellence and global manufacturing with a passion for cutting-edge innovation enabling transformative advancements in the automotive, industrial, medical, and consumer industries. “Sense the power of light” – our success is based on the deep understanding of the potential of light and distinct portfolio of emitter and sensor technologies. Around 19,700 employees worldwide drive innovations alongside societal megatrends. Find out more about us on <https://ams-osram.com> The ams OSRAM Opto Semiconductors business offers high-performance opto semiconductor components and in-depth support for state-of-the-art system solutions based on innovative semiconductor light sources. The Business Unit can look back on almost fifty years of production and development expertise. Your new responsibilities Act as the primary owner of OpenShift and VMWare virtualization infrastructure services globally Define and maintain service strategy, architecture, and lifecycle in alignment with enterprise IT, local Operation IT teams and businessobjectives Establish and monitor SLAs, KPIs, and OLAs with external partners to ensure high availability, performance, and compliance Lead service reviews, audits, and continuous improvement initiatives with the external provider Drive incident and problem management escalations, root cause analysis, and resolution planning Collaborate with cybersecurity teams to implement security controls, patching, and vulnerability management Design and evolve scalable, secure, and resilient OpenShift container platforms and virtualization environments (e.g., VMware, Hyper-V, KVM) Contribute to budget planning, cost optimization, and capacity forecasting for infrastructure services What we look for Bachelor’s or Master’s degree in Computer Science, Information Technology or related field Minimum 5+ years of experience in IT infrastructure, with strong experience in conceptual work and defining technical approaches. Profound understanding ofIT infrastructure core technologies, e.g. storage, backup, networking Deep expertise in OpenShift/Kubernetes, container orchestration and/or virtualization platforms (e.g., VMware vSphere, Red Hat Virtualization) Proven experience managing external service providers in a global enterprise environment Understanding of ITIL, DevOps and Agile methodologies Project management skills for Network & Datacenter design/built projects Excellent communication, negotiation, and stakeholder management skills Ability of working in globally distributed matrix organizations Excellent command of oral and written business English Please contact Ronald Heon Lon Yip for further information via <[email hidden]> or +60 (4) 3053363 .