Customer Success Manager (CSM)

InvestorHub is a fast-growing global tech startup changing the way public companies connect with their investors.With offices in Melbourne and London, we're backed by the Victorian Government's 30x30 program and recognised as a "potential unicorn." Since expanding to London in 2023, we've grown quickly, we support > £22b in market capitalisation across 280+ listed companies globally.Our team is made up of people from 12 countries, bringing different perspectives and a shared drive to build something meaningful. We keep things simple, focus on what matters, and believe in learning as we grow.The problem we solveRetail (individual) investors are more important than ever, yet many public companies struggle to connect with them.Traditional investor relations focus on institutions, leaving everyday investors overlooked. InvestorHub gives public companies the tools to engage directly with their shareholders, improving communication, transparency and trust in the market.What we're looking forWe're looking for a highly strategic Customer Success Manager to join our growing London team. This is not a high-volume Customer Success role. Instead, you'll work with a small portfolio of publicly listed companies, becoming a trusted advisor to senior leaders including CEOs, CFOs, Investor Relations and Communications teams.Rather than simply answering questions or running through a playbook, you'll help customers understand their investor data, shape engagement strategies and solve complex business challenges using InvestorHub's <platform.You>'ll have the autonomy to build deep relationships, influence executive decision-making and help customers achieve meaningful outcomes.If you enjoy combining commercial thinking, data-led problem-solving and strategic customer relationships, we'd love to hear from you.