Customer Service Representative (Healthcare)

Employment Type

Full-Time Employment

Work Setup

100% Onsite

Work Schedule

Night Shift (Following U.S. Eastern Time Zone)

Location

Eastwood, Libis, Quezon City

Salary Package

30,000 to 40,000 PHP/Monthly

Job Description

The primary responsibility of the

Customer Service Representative (CSR)

is to answer incoming queue calls and route them accurately in accordance with established procedures.

Duties and Responsibilities

• Provide excellent customer service by answering and directing all incoming calls promptly, courteously, and professionally.
• Accurately identify customer needs and ensure inquiries are routed to the appropriate department or individual.
• Document call details and maintain accurate records in the system for reference and reporting purposes.
• Assist callers by providing basic information, answering general questions, and escalating complex concerns to the proper channels.
• Follow up on customer inquiries as needed to ensure timely resolution.
• Adhere to company policies, procedures, and quality standards when handling calls and customer interactions.
• Maintain confidentiality and handle sensitive information with discretion.
• Collaborate with team members and other departments to improve customer experience and streamline processes.
• Participate in training sessions and team meetings to stay updated on company policies, system updates, and service standards.
• Complete other assigned duties and projects as required by the supervisor or management.

Job Requirements

• High school diploma or equivalent
• At least

1

• year of experience
• in the BPO industry
• handling healthcare accounts or 2 years experience as a Customer Service.

Proficient in Microsoft Office Suite,

• EMR software
• , payroll software, and all other software programs.
• Must uphold all principles of confidentiality and patient care to the fullest extent while adhering to and complying with the

Health Insurance Portability and Accountability Act (

HIPAA

• ) at all times.
• Knowledge of, and sensitivity to, cultural and language differences.
• Able to perform basic mathematical computations.
• What benefits await you by joining Intelassist?
• Global career advancement and networking opportunities.
• Access to both virtual and on-site intensive courses for career and personal development enhancement.
• Monetary rewards for successful referrals that are hired.
• Guaranteed weekends off and a total of 20 paid leave days upon regularization.
• Collaborative work environment
• Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment, with coverage of up to 100,000 PHP per illness.
• WHY INTELASSIST?
• We grow together. We value your effort. We aim to empower you.