Customer Service Representative - Wave 42 (Upselling) | Onsite

Employment Type

Full-Time Employment

Work Setup

Hybrid Setup (Onsite for 6 months, hybrid after depends on your performance)

Work Schedule

Night Shift (Following U.S. Eastern Time Zone)

Location

Eastwood, Libis, Quezon City

Salary Package

20,000 PHP to 28,000 PHP/Monthly

Job Highlights

Work-life Balance

Competitive salary

'Family-oriented' Culture

Job Description

• Provide exceptional technical support to customers via phone, email, chat, or other communication channels.
• Diagnose and troubleshoot technical issues, including home appliances and home service set up
• Guide customers through step-by-step solutions, ensuring issue resolution and customer satisfaction.
• Escalate complex technical issues to higher-level support or specialized teams as needed.
• Identify sales opportunities during technical support interactions.
• Offer relevant products, services, or upgrades to meet the customer's needs and improve their experience.
• Use product knowledge and sales techniques to close sales and achieve sales targets.
• Build rapport and trust with customers by actively listening, empathizing, and showing a genuine interest in their concerns.
• Communicate technical information in a clear and understandable manner, regardless of the customer's technical background.
• Manage customer expectations regarding issue resolution and response times.
• Maintain accurate and detailed records of customer interactions, technical issues, and sales activities in a CRM system.
• Provide regular reports on technical support cases, sales outcomes, and customer

Requirements

Atleast

1 year

BPO Experience

• handling
• international
• account.

Experience in

sales

/

• upselling
• is a
• must.
• College graduate or undergraduate
• Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation
• High-level written and verbal communication skills.
• Ability to multi-task, stay focused, and self-manage.
• Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines.
• Must have excellent English communication skills.
• Amenable working on a
• night shift.
• Can work O
• nsite
• . Office location is in Eastwood, Libis Quezon City
• WHY INTELASSIST?
• We grow together. We value your effort. We aim to empower you.