Sales Associate and Cashier - Airport Retail

HKG Duty Free - Sales Associate and Cashier - Airport Retail Summary: The Store Associate will deliver top-class customer service, build customer satisfaction and loyalty, and be part of a team in which associates promote sales results and customer service through teamwork. This position is based in a retail store located within the airport terminal and serves a high volume of travelers and airport visitors. Duties and Responsibilities: • Greet all walk-in customers immediately • Strike a positive and cooperative tone with both customers and coworkers • Balance the cash drawer and prepare the appropriate paperwork as required for all transactions • Organize and file all sales paperwork daily • Responsible for the daily completion of all transactions including finalizing sales tickets throughout the day, collecting all appropriate paperwork for financial transactions, and the proper completion of credit card transactions • Review transfer distribution documents according to company policy • Review all documents for accuracy and completeness • Report discrepancies to the Store Manager • Assist in the training of all personnel on the proper use and operation of computer programs and proper paperwork handling procedures • Make sure shelves are merchandized and stocked correctly, following direction from Store Manager and Category Managers • Maintain a neat and orderly appearance, dress, and groom according to company standards • Assist with the maintenance of the store including vacuuming, dusting, and general cleaning as directed by the Store Manager • Assist in the unloading of stock trucks as scheduled and directed • Ensure the use of safe work practices to limit the opportunity for injury to self and others and damage to products and property Requirements: • High School Diploma or GED • Bilingual English/Spanish preferred • Excellent customer service skills • Excellent communication skills, both written and oral with strong organization and problem-solving skills • Upbeat and friendly attitude with the ability to work well with others • Ability to thrive in a lively working environment and multi-task • The flexibility to work evenings, weekends, and holidays (airport retail schedule) • Compliance with HKG's Drug and Alcohol Policy • Basic Computer skills to use software and complete required paperwork • Previous cashier experience preferred Physical demands and work environment: • Regularly required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, talk, and hear • Employees must occasionally lift and/or move objects in excess of 25 pounds and be able to determine when having help will be safer than attempting to move the object alone • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perceptions, and the ability to adjust focus • Work environment: The noise level in the work environment is usually moderate and located within an active airport terminal