Senior Complaints Officer (Justin Jee, Jayden Wong, Zac Hong, Chin Yong Koh)

Who we are: Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries and have over 1,000 employees in over 30 offices worldwide. As a group company, we have an expansive network of brands situated across the globe, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia. Our Philippines Team: We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage. What we do: We operate at the intersection of business and technology by amalgamating innovative thinking with unrivalled industry knowledge, to deliver end-to-end data-driven solutions for cloud services, cyber-security solutions, IT consultancy, and other support services. From management consulting to business and technological development, we are committed to providing clients with bespoke solutions that fit their needs and goals. Join Our Trading Team as a Complaint Officer! As key members of the Trading Team, our role as Complaint Officer is to manage daily client complaints and ensure smooth communication with the front-end team. Our mission is to act as impartial intermediaries between the company and its clients, dedicated to resolving concerns promptly and efficiently. By addressing client issues with professionalism, we aim to enhance their experience, prevent the escalation of problems, and uphold exceptional service standards while building strong client relationships. Responsibilities: Independently manage daily tasks with thorough training and case-specific guidance. Investigate and address client complaints in alignment with the company’s Standard Operating Procedures. Provide clear, supportive guidance to clients regarding their concerns. Handle challenging complaints with professionalism and execute approved compensations. Work autonomously while maintaining a proactive and driven approach. Identify and promptly report recurring patterns in complaints and feedback. Continuously enhance quality control measures in line with company standards. Address client grievances using established frameworks while crafting customized resolutions. Conduct diligent online research to create tailored responses, with ongoing support until expertise is achieved. What to expect: Career Growth - Achieve a fulfilling career by joining a pioneering account. Utilize all your potential while collaborating with dynamic individuals. Competitive Salary - The chance to earn a fair wage is the reward for a job well done. In our business, we put it into action. Positive Working Environment - We always aimed to create a stunning workplace that we would be proud to work in, but more importantly, one where employees are always motivated to report to Work-life balance - we value the wellness of our employees and ensure that they get to work here that brings them joy and fulfillment. Company Perks: Non-Taxable allowances (Rice allowance, medical allowance, clothing allowance, laundry allowance) Free coffee and snacks Employee Referral program Why Join Us? At our company, we foster a true sense of collaboration and teamwork. We value initiative, dedication, and a strong work ethic. If you’re looking for a supportive, structured environment where you can grow professionally and make a meaningful impact, this opportunity is perfect for you! Ready to take the next step? Click “Apply Now” to connect with us! Alternatively, feel free to reach out directly or refer someone you think would be a great fit by emailing <[email hidden]>