Application Engineer, Laboratory (Tuzla)

About this Position This position offers the opportunity to contribute to application engineering through laboratory testing, analytical methods, and technical support. You will collaborate with customers, Application Engineering teams, Key Account Managers, and project teams to support technical requests and projects, develop and optimize testing methods, and contribute to continuous improvement in laboratory processes and product performance. What you´ll do Standardize and develop new test methods using a broad range of analytical techniques, including both destructive and non-destructive testing Leverage customer feedback to drive continuous optimization in customer service and laboratory testing processes Track, manage, and document test reports within the laboratory systems. Perform peer reviews of test data and result entries to ensure data accuracy and quality Participate in test standard validations and support training activities for internal stakeholders (e.g. laboratory personnel, marketing, sales) Prepare and deliver internal presentations related to testing methods, standards, and results Apply consultative skills when interacting with customers to build trust and transparency while managing technical incidents Participate in customer meetings and presentations, providing consultation on best practices relevant to the application field Communicate and collaborate closely with Application Engineering field roles, Key Account Managers (KAMs), project teams, and customers Lead and coordinate internal and external technical requests and application-related projects Ensure laboratory and application equipment are properly calibrated and safety-checked in compliance with local regulations Collect quotations and procure the necessary chemicals and equipment for the laboratory. Monitor trends in analytical methods and play a key role in the laboratory's development. Support Root Cause Analysis (RCA) activities and ensure the completion of Corrective Action Plans related to customer complaints and overall product performance