Senior Community Management Specialist

About this Position Be the one responsible for ensuring that the voice of the consumer is being heard across the brand. Start a conversation with our community, listen to their needs and support them. Increase the engagement on our Beauty care brands. You will work closely with Henkel digital organization located in Headquarters as well regional and local digital teams to achieve our mission. What you´ll do Representing of Henkel brand through social media, identifying common themes, issues or requests Building a relationship with community via authentic communication and engagement on Instagram and Facebook (likes, comments, direct messages etc.) Connect with engaged followers and go deep by going through profile and for personalized product recommendations and local availability Comment on tagged posts and stories by communities, especially of Brand Influencers and re-share their stories Derive community insights to the countries and relevant Brand teams that can lead to relevant rationales for product development