Receptionist

Job Title: Receptionist

Job Summary

The Receptionist is responsible for providing professional front-desk support by welcoming visitors, answering and directing phone calls, managing office communications, and performing administrative tasks. The role ensures smooth daily office operations while creating a positive first impression for clients, applicants, employees, and guests.

Key Responsibilities

• Greet and welcome visitors, clients, and job applicants in a courteous and professional manner.
• Answer, screen, and direct incoming phone calls to the appropriate departments or personnel.
• Manage the reception area to ensure it is clean, organized, and presentable at all times.
• Receive, sort, and distribute incoming mail, packages, and deliveries.
• Maintain visitor logs and issue visitor passes in accordance with company security procedures.
• Schedule appointments, meetings, and conference room reservations.
• Provide administrative support, including filing, data entry, document preparation, and photocopying.
• Coordinate with facility management, security, and other departments regarding office-related concerns.
• Assist the Recruitment team during recruitment activities by welcoming candidates.
• Monitor office supplies and place replenishment requests as needed.
• Handle employee inquiries and provide general information about company policies and procedures.
• Ensure confidentiality of company and employee information.
• Perform other administrative and clerical duties as assigned.

Qualifications

• HIgh School Graduate or Bachelor's degree in Business Administration, Office Administration, Hospitality Management, or a related field is preferred.
• At least 6 months of experience as a receptionist, front desk officer, or administrative assistant; experience in a BPO environment is an advantage.
• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Good organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Willingness to work flexible schedules, including shifts, weekends, or holidays if required.

Key Competencies

Customer Service Orientation

Communication Skills

Professionalism

Time Management

Organizational Skills

Attention to Detail

Problem-Solving

Multitasking

Teamwork

Confidentiality and Integrity

Working Conditions

• Office-based work in a BPO environment.
• May require shifting schedules, including night shifts, weekends, and holidays, depending on business requirements.
• Frequent interaction with employees, clients, vendors, and visitors.