About The Role

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico,
Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, which
provides Customer Experience & Operational Support for modern companies. Our team
of professionals is driven by the purpose of providing best-in-class value-adding services
to our partners by leveraging our empowered teams, innovative solutions, and
technologies.
What the role is about
As a Sales Representative, your primary responsibility is to provide exceptional
customer service and support. You will be the primary point of contact for customers,
addressing inquiries, resolving issues, and ensuring their satisfaction. This role makes an
incredible impact every day - on our clients, our teams and our company

● A Bachelor's degree
● Excellent communication skills
● B2 English Proficiency
● Personable – friendly, motivated person, with a passion to serve others.
● Accountable
● Adaptable & Flexible- capable of working flexible hours, and interacting with
other departments to ensure client needs are satisfied.
● An eye for detail
● Motivated
● Time management skills.
● Flexibility
● Computer literacyReceive and make outbound calls to prospective or existing customers to promote products or services.

Explain the features and benefits of the products or services being offered.
Deliver scripted sales pitches to persuade potential customers to purchase or sign up for services.
Handle customer inquiries and provide detailed information on the company's offerings.
Obtain and record customer information, including contact details and purchasing preferences.
Meet or exceed sales and call quotas set by the company.
Update and maintain customer databases and records.
Follow up with interested customers to secure sales or schedule appointments for the sales team.
Handle rejection professionally and maintain a positive attitude.
Participate in training programs to improve product knowledge and sales techniques

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Telesales Agent