Superannuation Operations Specialist

About Future GroupFuture Group is not your traditional financial services company – we're a collective of super funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into.We are looking for someone to join our purpose-led high-growth scale-up Operations Specialist position. The role exists to support the Trustee in fulfilling its fiduciary, regulatory, and operational oversight responsibilities across superannuation administration, claims, complaints, and member outcomes. The role helps ensure strong governance and control over incidents, breaches and complaints; fair, consistent and compliant decision-making on claims and member matters; effective oversight of service providers; and continuous improvement in member outcomes, processes and disclosures. And the best bit, you’ll get to work with some fantastic work mates! You’ll work as part of a pooled Operations team supporting claims, complaints, incidents, remediation, service-provider oversight, contact centre oversight and member servicing, working under the direction of senior Fund Operations colleagues. Future Group values diverse lived experience and identities, and we strongly encourage applications from people of Aboriginal and/or Torres Strait Islander backgrounds, those with caring responsibilities, from culturally and racially marginalised groups, with disabilities, who experience ageism, LGBTQIA+ individuals, and those who face social exclusion due to their social class.We recognise that the recruitment journey may present unique challenges for trans and gender diverse folk, and we are committed to ensuring an inclusive and accessible recruitment process for all. We will happily make any reasonable adjustments to accommodate diverse needs, so if there is anything we can do to support you at any stage of your application, please let us know. For more information about DEIB at Future Group, please contact us at [email hidden] The Role Working as part of a broader Fund Operations team, you’ll provide cross-functional support across claims, complaints, incidents and remediation, service-provider and contact centre oversight, and member servicing. You’ll help triage and resolve incidents and complaints, review claims and member matters within delegated authority, oversee service-provider performance, and support operational governance, risk and regulatory activities. You’ll also use insights from claims, complaints and member feedback to identify opportunities to improve processes, systems, disclosures and member outcomes.