Store Manager (Madrid)

Tus tareas

YOUR MISSION AS STORE MANAGER

• You’ll be the strategic leader of our store, with the mission to maximize sales, build customer loyalty, and lead your team with empathy and purpose.
• We’re looking for a dynamic, charming, and results-driven person who thrives in fast-paced environments and radiates the Flabelus spirit.

YOUR RESPONSIBILITIES

Sales & Customer Experience

• Design and execute sales strategies aligned with monthly targets.
• Create meaningful customer relationships through personalized and warm service.
• Monitor and analyze KPIs: daily sales, average basket size, conversion rate, etc.

Team Leadership

• Train, inspire, and motivate the team to reach and exceed goals.
• Organize shifts, manage team schedules, vacations, and daily planning.
• Foster a positive, collaborative, and inspiring work environment.

Store Operations

• Oversee stock replenishments and warehouse organization.
• Manage returns and exchanges via Shopify and follow up on online orders.
• Ensure proper documentation of damages, gifting actions, and customer incidents.
• Guarantee adherence to internal processes and visual merchandising standards.

Strategy & Collaboration

• Work closely with the retail marketing team to implement in-store campaigns.
• Share insights and contribute ideas to improve store operations and customer engagement.
• Tu perfil

WHO YOU ARE

• At least 3 years of experience as Store Manager or Assistant Manager in premium fashion brands.
• Passionate about fashion, storytelling, and trends.
• Strong skills in sales, leadership, and communication.
• Highly organized, analytical, proactive, and goal-oriented.
• Comfortable working with digital tools (Shopify, Google Drive, etc.).
• Intermediate to high level of spoken English.
• Bonus points: Experience in luxury brands
• THE “FLABELUS PERSON” IS…
• Positive and solution-driven
• Inspired by fashion, literature, and creativity
• Committed to sustainability and conscious consumerism
• A team player who leads with empathy and care
• Communicates clearly and openly
• Motivated by challenges and strives for excellence