Customer Advisor (Dutch)

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Advisor for their office in Athens, Greece. Position: Customer Advisor Location: Athens, Greece Work model: Hybrid Employment type: Full-time Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Manage incoming calls, chats, messages, and emails across multiple channels Identify customer needs and deliver effective solutions to ensure high satisfaction Build long-term, trust-based relationships through clear and engaging communication Provide accurate and complete information using approved tools and processes Meet individual and team performance targets, including case handling quotas Maintain detailed records of customer interactions and manage customer accounts Follow internal communication procedures, guidelines, and policies. REQUIREMENTS: Native/fluent in Dutch both verbal and written. Fluent in English (minimum B2 level) Strong phone handling skills with a customer-focused and attentive listening approach Ability to adapt communication style to different customer profiles Excellent verbal and written communication skills Strong multitasking, time-management, and prioritization abilities. BENEFITS: Indefinite employment contract. 14 salaries per year Daily meal voucher provided Private health insurance including dental and optical care Mobility program Dynamic and challenging working environment Regular employee events and team activities Free gym access, well-being initiatives, and rooftop cinema with Acropolis views.