Customer Service Collections Associate (Paid Training + Remote Option After KPIs)

Hiring Now: Customer Service Collections Associate (Paid Training + Remote Option After KPIs)

Pay

From

$17.00/hour

Schedule

Full-time

Start Date

• Immediate openings
• (interviews happening now)
• If you’ve worked in
• retail

, a

food bank

,

fast food

, or any high-volume customer-facing job, you already have the skills that matter here: staying calm, communicating clearly, and helping people solve problems—backed by a structured process and coaching.

Why you’ll want to apply ASAP

Hiring now

We’re actively scheduling interviews and filling seats quickly

Paid training + coaching

You’ll learn the scripts, systems, and compliance basics—no guessing

Remote option after you’re up to speed

• This role starts
• in person
• . After training and once you consistently meet performance expectations (

KPIs

• ), you can transition to
• work from home
• (typically
• around 45 days

)

Benefits package available

Medical, dental, vision,

401(k)

, and

PTO

Stable, full-time hours

A consistent schedule in a professional call center environment

Growth opportunity

Clear path to develop and move up as you build performance

About the company

We’re a professional

accounts receivable management

company committed to treating consumers with respect while delivering results. Our team is built on professionalism, clear communication, and doing the right thing—especially during tough conversations.

What you’ll do (customer service + collections)

This is a

customer service call center job

where you’ll help consumers resolve past-due accounts through respectful, solutions-based conversations.

Handle

• inbound and outbound calls
• about account balances and payment options
• Provide a positive customer experience while staying confident and professional
• Set up
• payment arrangements
• within approved guidelines
• Answer questions, handle basic disputes, and route requests appropriately

Accurately

• document account activity
• in internal systems
• Meet expectations for
• call quality, productivity, and KPIs
• Follow company policies and compliance requirements, including

FDCPA

• and related regulations
• Who this role is great for (especially if you’re coming from retail/fast food)

You’ll do well here if you’ve worked in

• Retail customer service
• (cashier, sales associate, store associate, front end)
• Fast food / quick service restaurants
• (crew member, shift lead, drive-thru, counter service)
• Food bank / nonprofit service roles
• (intake, client services, distribution support)
• …and you’re ready for a more structured role with consistent hours, training, and advancement.
• What we’re looking for

Required

• Strong communication skills and comfort speaking on the phone
• Customer service mindset—able to be
• firm, fair, and respectful
• Basic computer skills (able to navigate multiple screens/systems)
• Strong attention to detail and accurate documentation
• Ability to handle sensitive conversations and maintain confidentiality
• Reliable attendance and punctuality

Preferred (not required)

• 6+ months in
• customer service

,

call center

,

collections

,

accounts receivable

, or

• financial services
• Bilingual skills a plus
• Work environment & location (important)
• Fast-paced, team-oriented
• call center
• with training and ongoing support
• Work Location: In person
• to start. After training and once you consistently meet KPIs (typically
• ~45 days
• ), you may transition to
• work from home
• .

Equal Opportunity Employer

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.